Note: The job is a remote job and is open to candidates in USA. Ledgebrook is building next-generation insurance infrastructure and Stonehaven Specialty Insurance Company, its third-party hybrid fronting carrier. The Director of Program Operations will lead program operations across the full program book, establish onboarding and governance processes, supervise Program Operations Managers, and report portfolio-level health to the Chief Programs Officer.
Responsibilities
- Own and continuously improve the repeatable program onboarding and offboarding/runoff playbook (capacity, licensing, data feeds, collateral, claims/TPA setup) used by the Program Operations Manager(s)
- Supervise and develop the Program Operations Manager(s); review program due-diligence coordination and DUA audit findings across the book
- Set the governance cadence for live programs (status meetings, escalation paths) and ensure it is followed consistently across all Program Operations Managers
- Escalate cross-functional blockers (Underwriting, Legal, Compliance, Reinsurance, Finance, Technology) that a Program Operations Manager cannot clear alone
- Report portfolio-level program-operations health (onboarding pipeline, audit remediation status, runoff status) to the CPO
Skills
- 8+ years of program/project management experience in insurance operations, including 3+ years supervising a team, ideally in an MGA-oversight or program-fronting environment
- Direct experience building or running a repeatable multi-workstream onboarding process spanning underwriting, claims, compliance, and finance
- Experience managing a portfolio of concurrent program relationships, not just a single program
- Authorized to work in the United States without the need for current or future employer-sponsored work authorization
- PMP or equivalent project/program management certification
- Prior fronting-carrier or program-administrator-side operations leadership experience
- Familiarity with bordereau data flows and DUA audit processes
Benefits
- Full remote flexibility and asynchronous work culture.
- Unlimited PTO and fully paid sick leave.
- Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options.
- Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage.
- Employees in this position are eligible to participate in Ledgebrook’s equity incentive program.
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