Note: The job is a remote job and is open to candidates in USA. Dandy is transforming the dental industry through technology, innovation, and support for dental practices. The SMB Practice Success Account Manager will manage a high-volume portfolio of single-location practices, driving retention, product adoption, activation, and customer satisfaction through proactive, data-driven engagement. The role partners cross-functionally to deliver a consistent customer experience and resolve customer needs efficiently.
Responsibilities
- Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement
- Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness
- Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement
- Drive activation of new doctors within existing practices
- Promote and sell additional scanners or product expansions where appropriate
- Build rapport with practice managers and key stakeholders through consistent, professional communication
- Serve as a trusted partner for questions, training, and troubleshooting support
- Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly
- Deliver high-quality service with speed, attention to detail, and efficiency
- Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams
- Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations
- Participate in team experiments designed to improve retention, operational workflows, and engagement tactics
- Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact
Skills
- 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical
- Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization
- Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach
- Strong written and verbal communication skills, comfortable engaging with customers over phone and email
- High degree of organization, follow-through, and accountability
- Curious, proactive, and energized by fast-paced, evolving environments
- Passionate about improving customer experience and contributing to team success
- Dental industry experience a plus
Benefits
- For full-time positions, comprehensive and inclusive benefits tailored to each country where Dandy operates
- Healthcare
- Dental coverage
- Mental health support
- Parental planning resources
- Retirement savings options
- Generous paid time off
Company Overview