Note: The job is a remote job and is open to candidates in USA. Marriott Vacations Worldwide is seeking a Facilities/Maintenance Administrative Assistant II to provide administrative and guest service support. The role involves maintaining records and filing systems, preparing documents, handling correspondence, operating office equipment, answering inquiries, and supporting workplace and guest needs.
Responsibilities
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
- Transmit information or documents using a computer, mail, or facsimile machine
- Operate standard office equipment other than computers
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
- Handle incoming and outgoing mail, including date stamping and distributing incoming mail
- Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Enter and locate work-related information using computers and/or point of sale systems
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Attention to customer service with a professional and pleasant personality
- Perform other reasonable job duties as requested by Supervisors
Skills
- Attention to customer service with a professional and pleasant personality
Benefits
- Free on-site parking
- Discount at all on-site Food & Beverage outlets
- Work shoe credit through Shoes for Crews twice a year
- Company branded coat/jacket for outdoor and travel roles
- Hats, sunscreen, and t-shirts are provided for outdoor roles, as needed
- Bi-annual team building events
- Quarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week
- Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
Company Overview