Note: The job is a remote job and is open to candidates in USA. CooperSurgical is hiring a Stem Cell Clinical Specialist to provide first-level clinical support to clients, healthcare providers, and internal teams. The role also supports clinical programs, operations, and projects, including responding to inquiries and assisting with process improvements.
Responsibilities
- Communicates directly with clients, healthcare providers, and internal teams regarding Quality Standard Notification reports and inbound sample utility inquiries
- Generates and distributes follow-up emails regarding sterility results for newborn stem cell samples
- Communicates directly with clients, healthcare providers, and internal teams regarding routine scientific inquiries
- Supports Consumer Sales and Services by answering real-time clinical questions
- Identifies opportunities to improve processes for Quality Standard Notifications, follow-up for sterility results, and triage of inbound inquiries and works with manager on potential solutions
- Assists with auditing and updating Knowledge Base responses and Standard Response templates for basic FAQs
- Supports recruitment of client families into internal donation programs in line with appropriate protocols
- Contributes to other clinical team projects as needed
Skills
- Strong attention to detail and ability to handle multiple tasks simultaneously
- Strong written and verbal communication skills
- Basic skills in the use of Excel, Word and PowerPoint
- 5+ years of experience in a clinical, laboratory, research, health education, or customer service role
- Undergraduate degree in life sciences or a related field or equivalent relevant work experience required
Benefits
- Remote position, based in a home office.
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