Note: The job is a remote job and is open to candidates in USA. Conga develops commercial operations solutions that connect processes such as pricing, quoting, contracting, and communications. The Staff Sales Operations Manager supports North American sales leaders with forecasting, pipeline management, reporting, data insights, sales processes, and strategic planning.
Responsibilities
- Prepare weekly forecast and pipeline inspection materials for North American sales leaders, including roll-ups, deal changes, and commit vs. best-case movement
- Monitor pipeline health, coverage, conversion, and slippage risk, surfacing trends and potential issues to sales leaders early
- Track forecast accuracy by leader and team and identify trends that can inform coaching and business decisions
- Maintain the Clari and Salesforce views North American leaders rely on to manage forecasting and deal inspection
- Support weekly forecast reviews, pipeline inspections, QBRs, and other key sales operating cadences
- Build and maintain QBR and business review materials that provide leaders with clear, actionable visibility into their business
- Track action items and commitments coming out of business reviews and follow up with the appropriate leaders to maintain accountability
- Provide accurate North American data, insights, and commentary for global and executive reporting
- Analyze Salesforce data and reporting to identify trends, gaps, risks, and opportunities across the North American sales organization
- Translate data into clear, concise insights and commentary that help sales leaders understand what changed and where attention is needed
- Monitor Salesforce data quality and surface gaps by team and rep so managers can address them with their teams
- Help ensure regional reporting is accurate, consistent, and aligned with global Revenue Operations standards
- Act as a first point of contact for North American reps and managers with questions about sales tools, processes, and policies
- Identify and log system issues and workflow improvement opportunities and partner with cross-functional teams to drive resolution
- Support the delivery of global training on forecast discipline, pipeline management, Salesforce hygiene, and sales process adherence
- Create and maintain North American job aids, guides, and process documentation
- Partner closely with North American frontline leaders and reps as an embedded operations resource
- Support annual strategic and planning activities, including territory planning, quota setting and evaluation, capacity modeling, and optimization
- Contribute to process improvements that strengthen sales execution, reporting, and operational efficiency
Skills
- 2–3 years of experience in Sales Operations, Revenue Operations, Business Analysis, or a similar analytical role
- You have hands-on experience working with Salesforce reports and dashboards
- You're highly proficient in Excel, including pivot tables, lookups, and basic data modeling
- You understand the B2B sales process, including pipeline stages, forecasting, quota, and conversion metrics
- You can translate complex or detailed data into clear, concise insights for a non-technical audience
- You're exceptionally organized, detail-oriented, and able to manage multiple priorities while maintaining a high level of accuracy
- You're comfortable presenting findings to sales leaders and confidently surfacing data, process, or reporting gaps
- Ideally within a B2B SaaS environment
- Experience working with Clari or a similar sales forecasting platform
- Familiarity with MEDDPICC or another sales qualification methodology
- Experience supporting QBRs, business reviews, or sales operating cadences
- Self-starter who can identify what needs to be done, prioritize competing demands, and move work forward with minimal direction
Benefits
- Variable incentive pay component
- Flexible work options
- Medical and dental insurance
Company Overview
Company H1B Sponsorship