Note: The job is a remote job and is open to candidates in USA. Builders FirstSource is a supplier of building materials, value-added components, and building services to the professional market. The Operations Analyst Intern will support business process improvement initiatives within Installed Services by analyzing operations, service and warranty processes, and workflow standardization. The role collaborates with field operations and cross-functional teams to identify improvements and develop scalable solutions that enhance customer experience and business performance.
Responsibilities
- Assist with various projects in support of the department
- Gather, organize, and analyze data to support operational reviews, process improvement initiatives, and special projects
- Conduct interviews and collaborate with field leaders, technicians, and business partners to understand current business processes and identify opportunities for improvement
- Document and analyze current-state workflows, procedures, and system interactions
- Assist with the development of process maps, workflow documentation, presentations, and project recommendations
- Support data analysis and reporting activities using Excel, Power BI, and other business tools
- Participate in team meetings, project reviews, and brainstorming sessions
- Collaborate with cross-functional teams to achieve project objectives and deliverables
- Present findings, recommendations, and project updates to department leadership when appropriate
Skills
- •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be actively pursuing a Bachelor's degree
- • Strong Excel and Power BI skills, including data analysis, reporting, and dashboard development
- • Comfort interviewing and collaborating with field leaders and technicians to gather information and understand operational processes
- • Interest in Continuous Improvement and Lean principles with a passion for improving business performance
- • Ability to create process maps and workflow documentation using tools such as Visio, Miro, or similar software
- • Strong communication and presentation skills with the ability to clearly communicate insights and recommendations
- • Curiosity about construction operations and a desire to learn how field execution impacts customer experience, service quality, and business outcomes
- • Strong oral, written, and interpersonal communication skills
- • Strong analytical, critical thinking, and problem-solving abilities
- • Ability to communicate effectively with individuals at all levels of the organization
- • Comfortable engaging with and interviewing field personnel, technicians, and operational leaders
- • Ability to work effectively with diverse teams and cross-functional stakeholders
- • Proficiency in Microsoft Office applications, particularly Excel
- • Knowledge of process mapping and workflow documentation methodologies
- • Interest in Continuous Improvement, Lean principles, and operational excellence
- • Strong organizational skills with attention to detail
- • Ability to manage multiple priorities in a fast-paced environment
- • Curiosity, initiative, and a willingness to learn about construction operations and installed services
- • Preferred GPA of 3.0 or higher
- • Preferred junior or senior standing; other class levels will be considered
- • Preferred majors include Business, Operations Management, Industrial Engineering, Construction Management, Supply Chain, Data Analytics, or related disciplines
- • Experience with Power BI or other reporting and visualization tools preferred
Benefits
- Remote work arrangement
- Tools, training, and resources needed to perform the role
- Exposure to construction and Installed Services operations
- Exposure to warranty and service management processes
- Exposure to business process mapping and standardization
- Exposure to Continuous Improvement and Lean methodologies
- Exposure to data analysis, reporting, and dashboard development
- Exposure to cross-functional project management
- Exposure to executive communication and presentations
- Exposure to operational performance measurement and KPI development
Company Overview
Company H1B Sponsorship