Note: The job is a remote job and is open to candidates in USA. Invoca is an AI-powered revenue execution platform that helps marketing, commerce, and contact center teams turn customer conversations into measurable growth. The Staff Product Manager will own the conversation intelligence strategy and roadmap, defining how voice, SMS, and digital interactions become structured signals for AI and human agent quality, customer insights, workflows, and marketing attribution. The role partners with customers and cross-functional platform, data, sales, marketing, and customer success teams to shape the product and establish evaluation standards for AI-generated outputs.
Responsibilities
- Set the technical strategy — partner directly with platform teams on what's detectable and defensible today, and drive the roadmap for what gets detected next and how it feeds actions across the platform, not just reports
- Design the system, not just the features — decide what's shared intelligence infrastructure vs. consumer-specific, so quality, Voice of Customer, and post-call outputs operate as one coherent product instead of three disconnected efforts
- Build with customers, not just for them — work hands-on with customers to define what "good" means for their conversations, and with sales, PMM, and CS to make sure that definition shows up correctly in how the product is sold, onboarded, and expanded
- Be a visible voice in the market — speaking engagements, analyst briefings, and thought leadership that position Invoca's point of view on conversation intelligence and agentic AI measurement
- Make the hard sequencing calls — decide what ships first when multiple legitimate consumers all want to be first, and defend saying no to some of them
Skills
- * **7+ years in product management**, including 2-3 at staff or principal level owning a data, analytics, or ML-adjacent product end to end — not a feature within one
- * Direct experience **defining and defending evaluation criteria** for AI-generated output — accuracy thresholds, hallucination tolerance, what "shippable" means when the answer is genuinely ambiguous
- * Comfort working with **ambiguous, high-volume unstructured data** (transcripts, conversations) and the discipline to say "we don't know that yet" instead of shipping a plausible-sounding inference
- * A track record of building something that had to serve **genuinely conflicting stakeholder needs** off the same underlying data, and making the call on whose need wins
- * Experience partnering with data engineering on **pipeline and schema decisions** — you don't need to write the jobs, but you need to know why a late-binding schema is a real problem, not a nuisance
- * Sharp, low-noise communication — staff PMs here write the doc that ends the debate, not the one that restarts it
- Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required
- Visa sponsorship not available; transfers considered
- * Background in using conversation intelligence for sales, contact center quality management, conversation analytics, or marketing attribution
- * Experience standing up an evals framework from scratch and using it to drive AI improvement loops
- * Exposure to proving ROI for AI/automation initiatives to non-technical stakeholders
Benefits
- Bonus and/or commission eligibility, where applicable.
- All employees are invited to share in Invoca's success through our stock option program.
- For teammates in the U.S., health benefits begin on your first day of employment.
- Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
- Access to mental wellbeing support and an Employee Assistance Program (EAP).
- Wellness subsidy reimbursement that can be applied toward gym memberships, fitness classes, and more.
- Flexible paid time off policy.
- 20 U.S. paid holidays, including a winter break.
- Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
- Up to 12 weeks of 100% paid leave for childbirth and medical needs.
- Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions.
- Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.
- 401(k) plan through Fidelity with a company match of up to 4%.
- Company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.
- A sabbatical after seven years of service.
- This is a remote-first role.
Company Overview