Note: The job is a remote job and is open to candidates in USA. Twilio is a communications platform company that provides solutions enabling businesses and developers to create personalized customer experiences. Twilio is seeking a Staff Product Manager for its Trust Hub product team to own KYC onboarding and compliance products, streamline registration experiences, and maintain high KYC standards.
Responsibilities
- Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectives
- Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision
- Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories
- Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success
- Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization
- Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments
Skills
- Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS
- Proven track record of leading successful product launches and driving product strategies
- Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
- Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
- Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
- Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
- Bachelor in Computer Science, Engineering, or equivalent practical experience
- This role will be remote and based in the United States,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA
- For this role, you may be required to travel occasionally to participate in project or team in-person meetings
- Experience building products/services related to APIs, developer experience
- Experience working with telecommunications or other regulated ecosystems
Benefits
- Remote-first work
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- Twilio’s equity plan
- Corporate bonus plan
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
- Supporting employees’ volunteering and donation efforts
Company Overview