Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI control tower for business reinvention, helping companies work smarter and faster. The Staff AI Agent Engineer will own the technical relationship with enterprise customers, translating business challenges into AI solutions, and oversee the implementation lifecycle.
Responsibilities
- Serve as the primary technical owner across 5–8 enterprise customer engagements simultaneously, driving adoption and measurable outcomes across the full Moveworks implementation lifecycle
- Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges — leveraging the Moveworks Platform in innovative and meaningful ways
- Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others
- Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time
- Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution
- Generalize successful customer solutions into reusable templates and share learnings broadly across the team
Skills
- 8+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
- Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
- Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang)
- Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems
- Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders
- Willingness and ability to travel up to 25% of the time
- Ability to operate across multiple business functions and technical domains
- Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
- Familiarity with Linux and Windows environments and command line
- Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
Company Overview
Company H1B Sponsorship