Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas provides professional and technical services and is seeking a Senior Business Process Consultant. The role leads functional solution delivery for ServiceNow ITAM engagements, translating business requirements into workflows and user stories, improving processes through automation, mentoring junior consultants, and advising customers and product teams.
Responsibilities
- Lead less complex and smaller teams than Principal Business Process Consultants acting as the functional solution lead
- Focus on specializing in 12 ServiceNow offerings positioning for career advancement
- Translate complex business requirements into configuration needs author user stories for agile development identify opportunities for process improvement and automation share insights with product teams and lead best practices
- Coach and mentor junior team members BPC and Associate BPC on solutioning building expertise and project challenges as they arise
- Share learnings and new practices across the BPC community
- Apply ServiceNow knowledge and ITAM domain expertise in customer engagements to provide optimum workflows
- Design efficient workflows based on ServiceNow ITAM product capabilities and leading practices ensuring that the proposed solutions meet the customers expectations
- Draft user stories and train customers to create their own user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform
- Provide feedback to product development to improve the product based on experiences gained with customers
- Maintain skills certifications on their specific workflows
Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 8 years progressive experience as part of a professional services organization or equivalent educationexperience
- Ability to travel up to 50
- Industry domain expertise in ITAM
- Creativity with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
- Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions
- Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption
Benefits
- Medical insurance offerings (based on eligibility)
- Prescription insurance offerings (based on eligibility)
- Dental insurance offerings (based on eligibility)
- Vision insurance offerings (based on eligibility)
- AD&D insurance offerings (based on eligibility)
- Life insurance offerings (based on eligibility)
- Short-term disability (based on eligibility)
- 401K plan (based on eligibility)
Company Overview
Company H1B Sponsorship