Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas provides professional, scientific, and technical services and is seeking a Principal Business Process Consultant. The role focuses on driving ServiceNow product adoption through customer advisory sessions, training, content development, stakeholder engagement, program management, and risk monitoring, particularly for Legal, HR, and source-to-pay products.
Responsibilities
- Create content showcasing product adoption sequencing and capabilities that are known to drive value for customers who have deployed them Publish the content to Community and YouTube channel
- Create product training content for ServiceNow Impact teams Includes a 101 level product overview explanation of common use cases and agentic capabilities
- Deliver training sessions for ServiceNow Impact teams based on the content created in the line above Include at least 1 live session in each geographic region and a recorded version
- Engage with customers to deliver architecture reviews customer capability reviews and advisorybest practice sessions with a goal of driving product adoption for Legal HR and S2P products
- Contact core account Impact team CSMs and CSEs of low adoption and undeployed customers to share adoption content and product training material
- Contact solution sellers and Impact team CSMs CSEs of customers renewing in the next 4 quarters to obtain renewal risk assessments and details
- Program manage crossteam initiatives value metrics Focus customer program Journeys adoption tracking downsell risk management
- Monitor reporting compliance SSFs and Tasks included in all plays and vanguards cases are updated at least onceweek
- Triage CRIR requests and risk signals to identify when PEx engagement is needed Report findings to team manager for prioritization
- Review and improve NowCreate content Deploy the product create the templatescontent publish to Best Practice Center
- Clean up broken links remove outdated content
- Create customer story slides Work with Outbound Product Management to publish on the Sales Success Center
Skills
- 8 years in a customer facing role as a Solution Architect TechnicalProcess Consultant Customer Success manager or additional related role
- 2 years of experience with the ServiceNow platform in a technical capacitydeveloper solution architect technical consultant or additional relevant role
- 2 years of experience working with Legal or Contract Management processes or technology preferred
- Experience implementing ServiceNow Legal Contract Operations products strongly preferred
- Fanatical about customer success and tenacious about advising coaching and mentoring customers on our technology as well as the disciplines of procurement and supply chain
- Other skills which will help you succeed in this role data driven experience with value consultingrealization verbal and written communication talent content webinar development
- 5 years of experience managing executive business stakeholders in a customer organization preferred
- Knowledge of ServiceNow platform topics such as Playbooks Process Automation Designer and Integration Hub preferred
- Knowledge of ServiceNows integration tools and capabilities preferred
Benefits
- Telecommute work arrangement
- Medical insurance, based on eligibility
- Prescription insurance, based on eligibility
- Dental insurance, based on eligibility
- Vision insurance, based on eligibility
- AD&D insurance, based on eligibility
- Life insurance offerings, based on eligibility
- Short-term disability, based on eligibility
- 401K plan, based on eligibility
Company Overview
Company H1B Sponsorship