Note: The job is a remote job and is open to candidates in USA. HealthEquity is committed to saving and improving lives by empowering healthcare consumers. The company is seeking a Senior UX Designer to build and expand its Marketplace experience by designing intuitive, trustworthy healthcare commerce journeys across mobile and web. The role partners cross-functionally and uses research, analytics, experimentation, and AI-assisted tools to improve customer engagement, conversion, satisfaction, and business outcomes.
Responsibilities
- Design end-to-end marketplace and commerce experiences across mobile and web, including product discovery, search, comparison, checkout, onboarding, and post-purchase journeys
- Translate business strategy into intuitive interaction models, user flows, wireframes, prototypes, and high-fidelity designs
- Partner closely with Product, Engineering, Research, Content Design, Analytics, and business stakeholders to deliver exceptional customer experiences that drive both member value and business outcomes
- Use customer research, analytics, and experimentation to identify friction and improve acquisition, conversion, engagement, retention, and customer satisfaction
- Design scalable UX patterns that support merchandising, personalization, product recommendations, promotions, partner offerings, and lifecycle experiences
- Design experiences that simplify complex healthcare and financial decisions while building trust, transparency, and confidence throughout the customer journey
- Advocate for accessibility, usability, and experience quality from discovery through implementation
- Leverage AI-enabled tools to accelerate ideation, prototyping, documentation, and design exploration while maintaining a human-centered approach
- Collaborate with engineering to ensure design intent is preserved through implementation and continuously improve experiences using customer feedback and product analytics
Skills
- 6 to 8+ years of proven experience designing customer-facing digital products, collaborating cross-functionally with product managers and engineers to deliver impactful solutions
- Strong foundation in human-centered design with experience creating intuitive mobile-first applications
- Ability to translate complex product requirements into clear interaction models, user flows, and scalable UI solutions
- Detail-oriented with high standards for visual design, interaction quality, and consistency across products
- Skilled in user research and insight synthesis, leveraging both traditional methods and AI-assisted tools to accelerate analysis and inform design decisions
- Experience using product analytics, customer insights, and experimentation to optimize user journeys and improve business outcomes
- Clear communicator who can present design rationale and user insights effectively to stakeholders and leadership
- Accessibility advocate with experience designing inclusive products that align with WCAG standards
- Facilitator of collaborative workshops and discovery sessions that drive alignment and innovation
- Strong organizational skills with the ability to manage priorities, move quickly, and deliver high-quality work in fast-paced product environments
- Curious about emerging technologies and how AI is transforming product design, actively incorporating new tools and approaches into the design process
- This is a remote position
- We're particularly interested in candidates who have helped build and scale marketplace, commerce, telehealth, or partner ecosystems where design decisions directly influenced customer engagement, conversion, and business growth
- Experience designing marketplace, e-commerce, telehealth, affiliate marketing, or other consumer-facing digital experiences is strongly preferred
Benefits
- Performance-based incentives as part of the total compensation package
- Medical, dental, and vision
- HSA contribution and match
- Dependent care FSA match
- Uncapped paid time off
- Paid parental leave
- 401(k) match
- Personal and healthcare financial literacy programs
- Ongoing education & tuition assistance
- Gym and fitness reimbursement
- Wellness program incentives
- HealthEquity covers all required travel and accommodations for the onsite Trailhead onboarding session
Company Overview