Note: The job is a remote job and is open to candidates in USA. OnePay is a consumer fintech company providing an all-in-one financial services platform. The Social Operations Manager will serve as the operational backbone of the social team by managing content calendars, approval workflows, platform governance, creator campaign operations, performance reporting, and process documentation.
Responsibilities
- Build and maintain the master content calendar across platforms and campaigns, including organic/paid handoffs and publishing readiness (asset QA, copy approvals, scheduling, platform specs)
- Manage the approval workflow through Legal, Brand, and Compliance, keeping turnaround tight and documented
- Tag content by campaign, format, audience, and objective, and own platform governance — publishing tool settings, UTM conventions, tagging taxonomy — so downstream data is reliable
- Support creator campaign operations (deliverables, approvals, timelines) and surface creator trends and top-performing assets to inform content planning
- Build and maintain weekly/monthly performance reports with standardized metrics, track core engagement KPIs, and flag anomalies early
- Use AI tools to accelerate reporting, tagging, and QA, and maintain campaign performance logs for quarterly reviews and budget conversations
- Maintain SOPs, templates, and project documentation so the team isn't reinventing process every cycle
- Set Social SEO tagging standards for discoverability and flag gaps that could hurt algorithm performance or reporting accuracy
Skills
- 4+ years in social media operations, marketing operations, or creative project management (brand or in-house team)
- Experience building and managing content calendars at scale across multiple platforms
- Track record configuring publishing/project tools for a team's real workflow (Notion, Jira, Sprout Social or equivalent, Google Workspace, Slack)
- Working knowledge of FTC content policies and platform compliance requirements
- Comfort using AI tools to accelerate operational work
- Strong written communication and high tolerance for ambiguity, low tolerance for dropped balls
- Drive and proactivity - everyone here is a builder and executor
Benefits
- Stock options
- Health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US)
- Flexible time off (FTO)
- Opportunities for growth
- A high-growth, mission-driven, inclusive culture where your work has real impact
Company Overview