Note: The job is a remote job and is open to candidates in USA. ECCO Select is a talent acquisition and consulting company specializing in people, process, and technology solutions. The Senior Project Manager will lead a large-scale AI agentic platform implementation, coordinating business and technical teams, driving Agile delivery, managing risks, budgets, vendors, and dependencies, and providing executive-level project communication.
Responsibilities
- Provide overall leadership of a large, multi-million-dollar, global AI platform program through all phases of the project lifecycle—from planning, execution, and monitoring, to closing
- Serve as the “glue” across diverse business units (Customer Experience, Finance, Sales, Marketing, IT, Change Management, Training) and technology groups, expertly navigating cross-functional collaboration and stakeholder management
- Drive the transition from Waterfall to Agile methodologies, championing iterative delivery and continuous improvement across project teams
- Partner closely with the Product Owner, supporting backlog prioritization and requirements definition, while managing project delivery, critical path, dependencies, milestones, risks, issues, and budgets
- Independently drive project execution with minimal supervision, proactively identifying support needs, scheduling and leading working sessions, and ensuring quick issue resolution
- Hold cross-functional teams and individuals accountable for commitments, deadlines, and deliverables, ensuring all tasks and project workstreams stay on track
- Manage vendor relationships and coordinate efforts between internal and third-party project participants, ensuring clear alignment on objectives and deliverables
- Lead high-impact meetings with strong executive presence, confidently facilitating discussions, driving decision-making, and challenging teams to meet quality and timeline goals
- Prepare, present, and communicate concise project status reports, risks, achievements, and executive-level updates and presentation materials
Skills
- 10+ years of project management experience with a proven track record of independently leading large, complex, multi-million-dollar global projects within enterprise environments
- Clear expertise in Agile methodologies and a strong background in driving Agile adoption, while also understanding Waterfall processes
- Demonstrated success managing cross-functional programs with multiple workstreams and stakeholder groups, including business, technology, vendors, and leadership
- Outstanding leadership, organizational, and accountability skills, with the ability to operate as a proactive self-starter who thrives when taking charge with minimal oversight
- Expert ability to identify, address, and resolve complex project issues—ensuring barrier removal and project momentum
- Consistent, concise, and confident executive communication skills—capable of commanding meetings, leading presentations, and influencing decision-making at all levels
- Experience overseeing vendor relationships and partnership alignment for successful project outcomes
- Strong proficiency with Google Sheets, Google Docs, Google Workspace, and presentation tools, or a willingness and ability to rapidly adapt from Microsoft Excel/Office tools
- Professionalism, assertiveness, and the proven ability to operate independently in high-pressure, high-stakes environments
- Strong analytical, facilitation, and problem-solving skills; capable of dissecting complex business and delivery challenges, keeping teams focused and achieving results
- Superior stakeholder management abilities, including interfacing effectively with business teams, executives, technical teams, and third-party vendors
- Bachelor's degree in Business, Computer Science, or a related field required
- Advanced degree/certifications (e.g., PMP, Agile/Scrum certifications) preferred
- Project experience within AI/agentic AI implementation programs strongly preferred, though not required
- Exposure to telephony, contact center or CX technologies (especially Five9 and/or Invoka platforms) is beneficial
- Exceptional references and demonstrated history of upholding the highest standards of professionalism, proactivity, and initiative
Benefits
- Remote work arrangement
Company Overview