Note: The job is a remote job and is open to candidates in USA. Independence Pet Group, a subsidiary of Independence Pet Holdings, provides pet insurance and related services through a broad portfolio of brands across North America. The Sr. Technical Program Manager will lead enterprise-level technical programs and portfolio execution, translating strategy into delivery plans, coordinating cross-functional teams, managing governance and risks, and driving initiatives toward measurable business outcomes.
Responsibilities
- Establish and manage integrated program plans, roadmaps, dependency maps, milestone plans, RAID logs, and governance routines for complex business and technology initiatives
- Serve as a trusted execution partner to Portfolio Execution leadership, helping convert executive priorities into actionable workstreams, decision points, deliverables, and operating cadence
- Lead intake, prioritization, sequencing, and readiness assessment for initiatives across product, technology, data/analytics, operations, commercial, and partner teams
- Coordinate cross-functional teams, including product, engineering, QA, data/analytics, finance, legal, compliance, customer service/sales, marketing, vendors, and external partners
- Translate business objectives and technical requirements into clear scope, deliverables, business requirements/user stories, acceptance criteria, and implementation plans
- Identify and manage cross-program dependencies, tradeoffs, risks, blockers, resource constraints, and escalation paths; recommend options and decisions to leadership
- Prepare executive-ready status reporting, decision memos, portfolio views, dashboards, and governance materials that clearly communicate progress, risks, benefits, and required decisions
- Drive delivery operating rhythm through steering committees, working sessions, standups, planning/PI ceremonies, readiness reviews, UAT/QAT coordination, retrospectives, and post-launch follow-up
- Partner with technical, product, and business leads to ensure solution design, change management, security, privacy, quality, compliance, release readiness, and adoption needs are addressed before delivery
- Facilitate alignment across senior leaders and teams where ownership, decision rights, requirements, or prioritization are unclear
- Continuously improve portfolio execution practices, including intake workflows, prioritization frameworks, RACI/ownership models, status transparency, capacity planning, lessons learned, and governance standards
- Operate with minimal supervision and sound judgment in ambiguous, fast-moving environments, with the ability to influence outcomes without direct authority
Skills
- * Bachelor's degree or equivalent experience
- * 7+ years of experience leading complex technical programs, portfolio execution, product delivery, enterprise transformation, or cross-functional business/technology initiatives
- * Demonstrated ability to operate at both executive and working-team levels, translating strategy into concrete delivery plans, decision frameworks, and measurable outcomes
- * Strong command of program/portfolio governance, risk management, dependency management, prioritization, resource/capacity planning, change management, and executive communications
- * Experience partnering with product, technology, data/analytics, QA, operations, finance, legal/compliance, marketing, vendors, and external partners
- * Ability to manage sensitive stakeholder dynamics, clarify operating models, and build trust across teams with competing priorities
- * Experience with Agile, hybrid, and waterfall delivery models; working knowledge of PI planning, sprint ceremonies, UAT/QAT, release readiness, and benefits realization
- * Proficiency with portfolio/project management and collaboration tools such as ADO (Azure DevOps), Jira, Monday.com, Smartsheet, Confluence, SharePoint, PowerPoint, Excel, Power BI, or similar
- * Strong business acumen, analytical orientation, and ability to frame qualitative and quantitative tradeoffs for senior leadership
- * Considered highly skilled and proficient in discipline, with wide latitude for independent judgment
- * Advanced degree
- * PMP, PgMP, ACP/Agile, SAFe, or similar certification preferred
Benefits
- Healthcare
- Parental leave
- Opportunities for career advancement
- Depending on work location: comprehensive full medical, dental, and vision insurance
- Depending on work location: basic life insurance at no cost to the employee
- Depending on work location: company-paid short-term and long-term disability
- Depending on work location: 12 weeks of 100% paid parental leave
- Depending on work location: Health Savings Account (HSA)
- Depending on work location: Flexible Spending Accounts (FSA)
- Depending on work location: retirement savings plan
- Depending on work location: personal paid time off
- Depending on work location: paid holidays and company-wide Wellness Day off
- Depending on work location: paid time off to volunteer at nonprofit organizations
- Depending on work location: pet-friendly office environment
- Depending on work location: commuter benefits
- Depending on work location: group pet insurance
- Depending on work location: on-the-job training and skills development
- Depending on work location: Employee Assistance Program (EAP)
- Remote work in the USA, with a strong preference for candidates able to work hybrid in Chicago, IL or New York, NY
Company Overview
Company H1B Sponsorship