Note: The job is a remote job and is open to candidates in USA. AJUVO is a ServiceNow Premier Partner specializing in CRM Customer Service Management, Field Service Management, and Retail solutions. The ServiceNow Senior Technical Consultant will own technical workstreams, design and deliver scalable ServiceNow solutions, lead client-facing technical discussions, troubleshoot complex issues, and mentor consultants and developers.
Responsibilities
- Own the technical delivery of ServiceNow workstreams from discovery and design through configuration, development, testing, deployment, and stabilization
- Partner with clients, Business Process Consultants, Technical Architects, Project Managers, and delivery teams to translate business requirements and user stories into practical, scalable technical solutions
- Design and build solutions across Customer Workflows, especially CSM and FSM, including data models, workspaces, portals, mobile experiences, automation, and integrations
- Apply or rapidly develop knowledge of Retail Operations (RO) and Retail Service Management (RSM) to support store, associate, customer service, and field-service use cases
- Configure and develop on the ServiceNow platform using JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, business rules, client scripts, UI policies, ACLs, scoped applications, and related platform capabilities
- Lead technical design discussions, explain tradeoffs, identify dependencies and risks, and escalate architecture decisions appropriately
- Review code and configuration for quality, security, performance, upgradeability, and alignment with ServiceNow and AJUVO standards
- Troubleshoot complex platform, data, security, performance, and integration issues and drive them to resolution
- Create and maintain technical documentation, including solution designs, data mappings, integration specifications, flow diagrams, deployment notes, and implementation stories
- Support estimation, sprint planning, backlog refinement, demonstrations, testing, defect triage, releases, and production readiness
- Mentor Technical Consultants and developers through pairing, design guidance, code review, and practical knowledge sharing
- Contribute reusable patterns, accelerators, delivery standards, and lessons learned that improve quality and efficiency across AJUVO engagements
- Stay current with ServiceNow releases and emerging capabilities, including Now Assist, automation, and AI-enabled CRM and field-service experiences
Skills
- Eligibility: Candidates must be US citizens and US-based due to customer and contract requirements
- • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- • 5+ years of hands-on ServiceNow implementation and development experience, including ownership of complex technical deliverables or workstreams
- • Demonstrated delivery experience with ServiceNow Customer Workflows, particularly CSM and/or FSM
- • Proven success in client-facing consulting engagements, including discovery, solution design, demonstrations, technical decision-making, and expectation management
- • Experience working within Agile/Scrum delivery teams and managing competing priorities in a remote-first environment
- • Strong ServiceNow platform development skills, including JavaScript, Flow Designer, IntegrationHub, REST/SOAP services, business rules, client scripts, UI policies, ACLs, data imports, and scoped applications
- • Working knowledge of ServiceNow architecture concepts, data modeling, security, performance, upgradeability, and application lifecycle management
- • Experience designing and troubleshooting integrations with CRM, ERP, order-management, workforce, identity, and other enterprise platforms
- • Consultative, client-first mindset with the ability to understand the business outcome behind a technical request
- • Strong analytical, troubleshooting, communication, presentation, and technical writing skills
- • Comfort leading technical conversations with client stakeholders and collaborating across functional and technical teams
- • Sound judgment about when to make a decision independently and when to engage a Technical Architect
- • Commitment to delivery quality, continuous learning, teamwork, and mentoring others
- • ServiceNow Certified System Administrator (CSA) required
- • Experience with Retail Operations (RO), Retail Service Management (RSM), store operations, omnichannel service, order management, or other consumer-facing service environments strongly preferred
- • Experience in one or more Technology Workflow areas - ITSM, ITOM, CMDB/CSDM, or SPM - is a plus
- • Experience with Workspaces, Service Portal or Employee Center, UI Builder, mobile experiences, and automated testing is valuable
- • Familiarity with Now Assist, Virtual Agent, Predictive Intelligence, Decision Builder, or other ServiceNow AI and automation capabilities is a plus
- • Certified Application Developer (CAD) strongly preferred
- • Certified Implementation Specialist (CIS) in CSM and/or FSM strongly preferred
- • CIS certifications in Retail, ITSM, ITOM, Discovery, Service Mapping, or SPM are a plus
- • ServiceNow architecture, Now Assist, or AI-related credentials are a plus
Benefits
- Full benefits package including healthcare (medical, vision, dental), 401(k), and paid time off
- Work with some of the biggest and best ServiceNow customers on innovative CRM and Retail implementations
- Be part of a collaborative team where senior consultants are empowered to lead and grow toward architecture roles
- Opportunities for career growth, certification support, mentoring, and professional development
- We love tacos
Company Overview