Note: The job is a remote job and is open to candidates in USA. Bettercomp is transforming compensation management through modern, data-driven HR technology solutions. The Customer Success Manager will manage customer relationships and drive business value from onboarding through renewal by supporting product adoption, compensation processes, customer health, and cross-functional issue resolution.
Responsibilities
- Manage a book of customers with a focus on driving business value from onboarding through renewal
- Communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users
- Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp
- Ensure customers are aware of product updates and new features
- Guide customers in their use of Bettercomp to facilitate the execution of cyclical compensation business processes
- Participate in the initial product implementation as part of the Bettercomp implementation team (you’ll be co-pilot during the implementation phase)
- Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption
- Function as a communications liaison between customers and internal teams post-implementation
- Project manage customer needs by coordinating with internal cross-functional partners to ensure timely and effective resolution
- Proactively monitor and manage customer health, risk, opportunities, and renewals
- Identify process improvement opportunities, draft solutions, and advocate for change
- Contribute to helping build our Customer Success function and processes
- Other projects as needed
Skills
- 5+ years of experience in a Customer Success Manager role for a B2b SaaS company
- Tech-savvy skills to align Bettercomp product functionality with customer requirements
- Exceptional listening skills that help you better understand customer concerns and needs regarding the use of Bettercomp, and the ability to collaborate on troubleshooting issues as needed
- Ability to analyze information and translate insights into actionable recommendations
- A problem-solving mindset combined with self-motivation, proactivity, and excellent organization skills
- Excellent communication skills (verbal and written), with the ability to successfully navigate potentially tough interactions
- Exceptional ability to nurture positive business relationships
- Integrity and the ability to show the highest level of confidentiality when working with sensitive data
- Proven success in a collaborative, team-oriented environment
Benefits
- Fully remote position, based in the U.S., offering the flexibility to work from home
- Equity
- Flexible PTO
- Generous company holidays
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
Company Overview