Note: The job is a remote job and is open to candidates in USA. talentpluto is a startup building AI agents for the home-services industry. The Customer Success Manager will own post-sale relationships for enterprise accounts, build the customer success function, and drive retention, expansion, and revenue growth.
Responsibilities
- Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts
- Build the customer success function and playbook from the ground up
- Drive expansion revenue through upsell and cross-sell
- Partner with sales, product, and leadership to deliver strong customer outcomes
- Travel to customers as needed (approximately 25% of the time)
Skills
- 2-4 years in customer success, account management, or another revenue-oriented role
- Strong commercial instincts with a focus on expansion and NRR
- Builder mentality with experience creating processes from scratch
- Comfortable with approximately 25% travel
- Background in home services, trades, or field-service management, or early-stage startup experience, is a plus
Benefits
- Remote work arrangement
Company Overview