Note: The job is a remote job and is open to candidates in USA. The Mortgage Bankers Association, through its MISMO subsidiary, develops standards and technology solutions for the mortgage finance industry. The Sr. Systems and Operations Specialist administers and optimizes organizational systems, workflows, reporting tools, and program infrastructure while supporting process improvement and automation initiatives. The role coordinates with stakeholders, resolves operational challenges, and recommends technology solutions to improve organizational effectiveness.
Responsibilities
- Serve as a primary administrator and subject matter expert for organizational systems, including certification management platforms, manufacturing and operational workflow systems, reporting tools, and program management applications
- Support the development, documentation and maintenance of system standards, operating procedures and best practices for assigned systems
- Configure, maintain, and support enhancements to system functionality to meet evolving business needs
- Monitor system performance and recommend enhancements that improve operational effectiveness
- Collaborate with internal and external stakeholders to identify business requirements and support implementation of solutions
- Identify and support automation strategies that reduce manual effort and improve operational efficiency
- Troubleshoot system issues, resolve routine problems, and escalate complex matters as appropriate
- Support the administration and execution of organizational programs and operational initiatives
- Maintain project plans, milestones, and tracking methodologies for strategic initiatives
- Monitor organizational priorities and communicate identified risks, bottlenecks, and dependencies
- Develop recommendations and implement process improvements that increase efficiency and effectiveness
- Partner with leadership to evaluate program performance and identify opportunities for operational enhancement
- Coordinate recurring operational programs and support successful execution across stakeholders
- Identify opportunities to improve operational efficiency through workflow automation, system enhancement and process improvement
- Research and recommend AI-enabled emerging technologies to streamline workflows and enhance organizational efficiency
- Analyze business needs and provide recommendations for appropriate technology-based solutions
- Develop documentation, training materials and user guidance related to automation tools and business systems
Skills
- With a minimum 3-5 years of experience in business systems administration, operations support, reporting, program coordination, business process improvement, or related fields
- Experience administering business systems, databases, reporting platforms, or operational applications
- Strong organizational skills and attention to detail
- Ability to coordinate multiple projects and priorities simultaneously
- Ability to analyze information and recommend operational improvements
- Experience developing reports, dashboards, workflows, and procedural documentation
- Working knowledge of workflow automation and business process improvement concepts
- Proficiency with Microsoft 365, reporting tools, and business applications
- Strong customer service, communication, and stakeholder support skills
- Ability to work independently within established priorities and guidelines
- Bachelor's Degree preferred
Benefits
- Medical, Dental, and Vision
- Hybrid work schedule that supports work-life balance
- Professional development opportunities
Company Overview