Note: The job is a remote job and is open to candidates in USA. Apex Defense USA equips the U.S. Military, Law Enforcement, and State & Local Agencies with gear, equipment, and mission-focused solutions. The Inside Sales & Operations Specialist supports customer relationships, sales execution, order management, and operational coordination from initial inquiry through fulfillment and ongoing customer support.
Responsibilities
- Serve as a professional point of contact for customer inquiries and provide timely follow-up and support
- Assist customers and internal team members with product information, pricing, availability, and other sales-related needs
- Prepare customer quotes, proposals, and supporting documentation
- Assist with identifying and pursuing sales opportunities generated through inbound inquiries and existing customer relationships
- Build and maintain positive customer relationships that support retention and continued growth
- Support the management and development of customer accounts by maintaining regular communication and identifying opportunities to provide additional products, capabilities, and solutions
- Develop a strong understanding of Apex Defense USA's product portfolio, capabilities, manufacturers, and industry partnerships
- Process and manage sales orders, purchase orders, invoices, and related documentation accurately and in a timely manner
- Track customer orders from placement through delivery and provide proactive communication regarding order status when needed
- Coordinate with vendors, suppliers, manufacturers, warehouse operations, and internal team members to support accurate and timely order fulfillment
- Help ensure order accuracy, inventory visibility, shipping coordination, and customer delivery requirements are properly communicated and executed
- Maintain accurate customer, vendor, product, quote, order, and related information within the company's CRM, ERP, and other business systems
- Assist with resolving order discrepancies, customer issues, and other sales or fulfillment-related matters
- Provide administrative and operational support to company leadership and the broader Apex Defense USA team
- Assist with vendor applications, account setup, contract documentation, and other administrative business functions
- Support internal sales processes and help identify opportunities to improve efficiency, organization, and customer service
- Coordinate information and communication between customers, vendors, manufacturers, and internal team members as needed
- Assist with company initiatives, special projects, marketing efforts, and operational improvements
Skills
- Strong organizational skills and the ability to manage multiple priorities simultaneously
- Exceptional attention to detail and accuracy
- Strong written, verbal, and interpersonal communication skills
- Ability to build and maintain professional relationships with customers, vendors, manufacturers, and internal team members
- Proficiency with Google Workspace and Microsoft Office
- Ability to work independently in a remote environment while maintaining communication and accountability
- Experience within the defense, government, law enforcement, public safety, tactical equipment, manufacturing, distribution, or related marketplace is a plus
- A bachelor's degree in Business, Supply Chain, Operations, Marketing, or a related field is preferred; equivalent experience will be considered
Benefits
- 401(k)
- Paid Holidays
- Paid Time Off
- Bonus compensation
- Remote work
Company Overview