Note: The job is a remote job and is open to candidates in USA. Pavion provides fire, security, communication, and technology integration solutions for customers across multiple industries. The Senior System Administrator will support and administer Microsoft Dynamics 365 CRM, analyze business processes, coordinate customizations and integrations, manage testing and quality assurance, and deliver training and documentation.
Responsibilities
- Provide day-to-day support for Microsoft Dynamics 365 CRM users
- Troubleshoot system issues and resolve user requests
- Configure forms, views, dashboards, business process flows, and security roles
- Maintain CRM data integrity and governance standards
- Support system upgrades, releases, and environment management
- Gather and document business requirements from Sales, Service and Operations teams
- Analyze business processes and identify opportunities for automation and improvement
- Create functional specifications, user stories, and process documentation
- Recommend CRM solutions aligned with business needs
- Oversee, coordinate and execute CRM customizations using:
- Support CRM-to-ERP and third-party system integrations
- Assist with data imports, migrations, and interface troubleshooting
- Create and maintain reports, dashboards, and analytics solutions
- Develop test plans and test scenarios
- Coordinate User Acceptance Testing (UAT)
- Validate fixes and enhancements before production deployment
- Ensure solutions meet business and technical requirements
- Create user guides and technical documentation
- Conduct user training sessions
- Support CRM adoption and best practices
- Maintain documentation for customizations and integrations
Skills
- 5+ years of experience supporting Microsoft Dynamics 365 CRM
- Experience configuring Dynamics 365 CRM/Customer Engagement
- Experience with Power Platform technologies
- Working knowledge of JavaScript and CRM customization techniques
- Experience writing business and technical requirements
- Strong analytical, troubleshooting, and problem-solving skills
- Experience coordinating work with offshore development resources
- Excellent communication and documentation skills
- Experience with Dynamics 365 Sales, Dynamics 365 Field Serviceand Dynamics 365 Customer Service
- Experience integrating CRM with Business Central or other ERP systems
- Experience with Azure integrations and APIs
- Knowledge of SQL and reporting tools
- Experience with Kingsway Soft
- Microsoft Dynamics 365 or Power Platform certifications
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