Note: The job is a remote job and is open to candidates in USA. Zscaler provides a cloud-based Zero Trust Exchange platform that helps organizations protect users, devices, and applications from cyberattacks and data loss. The Sr. Staff Technical Program Manager will lead complex internal infrastructure programs, large-scale data center migrations, and new cloud environment builds while coordinating cross-functional technical teams, managing risks, and overseeing execution through completion.
Responsibilities
- Drive end-to-end project management and execution of complex, internal infrastructure, new cloud builds, Data Center (DC) migrations, and cloud services programs/projects—defining project charters, detailed project plans, milestones, deliverables, and tracking execution through to closure
- Partner closely with internal technical teams—including system engineers, infrastructure architects, cloud operations, security, and engineering leads—to ensure seamless project execution and internal stakeholder alignment
- Establish robust project/program management frameworks, project management playbooks, continuous process improvement initiatives, and operational documentation to elevate execution rigor across REIS projects
- Drive proactive risk management, technical dependency tracking, and executive governance across REIS programs—identifying critical blockers early, establishing mitigation plans, and communicating strategic progress to leadership
- Maintain high data integrity across internal operational platforms and PM tools (Jira, Confluence, dashboards, and spreadsheets) to drive transparent, data-informed program decisions
Skills
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Demonstrated proficiency utilizing operational information systems and PM tools (spreadsheets, dashboards, Jira, Confluence)
- 10+ years of hands-on technical project and program management experience within cloud operations, networking, infrastructure, data center operations, building new cloud footprints, or DC migration initiatives in a SaaS/cloud environment
- Proven hands-on technical project management background working directly with internal infrastructure, servers, networking, and cloud services engineering teams
- Demonstrated experience driving internal-facing cross-functional projects, new cloud deployment initiatives, data center migrations, and infrastructure programs across system engineering, support, product management, and cloud operations
- US Citizenship required
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Project Management Professional (PMP) or Scrum Master (CSM/PSM) certification
- Hands-on experience leading multi-phase Data Center (DC) migrations, building new cloud infrastructure/footprints, hardware refresh, or cloud migration programs
- Working knowledge and/or understanding of ISO 27001, FedRAMP High, DoD IL5, or related federal compliance standards
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
- Hybrid (San Jose, 3 days a week) role or Remote role
Company Overview