Note: The job is a remote job and is open to candidates in USA. Express Flooring provides residential and commercial flooring solutions and is seeking a Scheduling Specialist for its call center. The role involves handling inbound and outbound leads, scheduling qualified in-home appointments for Design Consultants, recording customer interactions in a CRM, and meeting appointment conversion and customer interaction goals.
Responsibilities
- Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments
- Engage with homeowners who request information on our products and services; create urgency and guide them to the next step
- Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits
- Use our CRM to record interactions, update customer details, and manage call dispositions
- Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions
- Deliver an exceptional first impression and uphold the Express Flooring customer experience
Skills
- Applicants must currently reside and work in the state of Texas
- 1–2 years of sales or call center experience with proven track record of meeting goals
- High-energy, outgoing, and ambitious personality
- Passion for exceeding expectations and delivering great service
- Experience handling objections with confidence
- Eagerness to learn with solid computer skills and openness to coaching
- Reliability, professionalism, and the ability to thrive in a fast-paced environment
- Strong listening skills, attention to detail, and a patient, service-oriented mindset
- Adaptability and positivity when things get busy
Benefits
- Remote work for applicants who currently reside and work in Texas
- Commission in addition to the base pay
- Supportive training and ongoing coaching to help you succeed
- Access to advanced training platforms that support your performance
- Room for growth
- Comprehensive medical, dental, and vision plan options
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
Company Overview