Note: The job is a remote job and is open to candidates in USA. Beth Israel Lahey Health is a health care organization focused on caring for patients, colleagues, and communities. The EHR Applications Analyst 3 - Behavioral Health delivers support for EHR applications, including application analysis, configuration, testing, documentation, training, implementation, and ongoing troubleshooting. The role also mentors junior colleagues, coordinates projects, supports go-live activities, and maintains application certification.
Responsibilities
- Delivers work within established timeframes. Must be able to manage/multi-task on several large assigned projects incorporating all aspects of IS
- Defines, documents, builds, and maintains Electronic Health Record (EHR) application content
- Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner
- Validates the content of functional specification created by Analysts I or II and provides feedback as necessary
- Mentors more junior colleagues in the development of application knowledge and assists colleagues in redesigning processes in adherence to system requirements
- Completes thorough unit testing of all builds prior to handoff for functional and/or integrated testing
- Facilitates functional and integrated testing as requested
- Creates and provides documentation as required to the testing and training team
- Documents and reports system issues through an internal chain of command; communicates with vendor where appropriate; works closely with product support to close/resolve open support cases
- Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential
- Provides end-user support during implementation; able to serve as an application expert to assist in application roll-out
- Addresses post-go-live issues and requests and prioritizes own work assignments and those of the more junior colleagues based on project plan requirements
- Participates in on-call coverage as assigned
- Communicates effectively; including communication around the progress of building tasks in adherence to prescribed project milestone dates. Proactively manages barriers to completing work requirements
- Contributes to the development of the project plan and manages mini-projects within the defined scope of the overall project
- Participates in workflow design and understands system impact on end users
- Prepares demo materials for workflow discussions or new system functionality
- Able to concisely demonstrate system functionality to end users with or without the assistance of other team members
- Stays current with new application functionality and enhancements
- Provides on-call/after-hours support
- Achieves and maintains application certification in accordance with departmental and organizational standards
Skills
- Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area
- Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues
- Ability to set goals and determine how to accomplish defined results with some guidelines. The Manager/Director provides broad guidance and overall direction
- Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers
- Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers
- Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations
- Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments
- Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner
- High School diploma or GED required
- Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications
- Experience working in a clinical setting
- Experience working with clinical information systems or system implementation teams for complex projects and/or application development
- Experience in full implementation software development cycle
- Experience managing small projects with defined duration and scope
- Ability to multi-task- Self-starter and motivator
- Excellent problem-solving and written and oral communication skills
- Candidate will have a proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic
- Willingness to address issues and take ownership, knowing when and how to escalate issues. Ability to understand and document business processes
- Creative approach to process redesign
- Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint
- Knowledge of HL7 coding standards
- Knowledge of process redesign
- Bachelor's degree preferred
- EHR (Electronic Health Record) Certification preferred
Company Overview
Company H1B Sponsorship