Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization focused on customer experiences and technology-powered innovation. The Sr. Specialist, Sales Development engages customers through inbound and outbound channels, provides customer service and technical support, manages sales activities, maintains CRM data, and supports customer retention and acquisition.
Responsibilities
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
- Deliver expert customer experiences…with a smile
Skills
- 4+ years of experience working in a customer service or sales capacity
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, et)
- Must reside in the United States and have a valid U.S. address for residence
- The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature
- In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position
- Must reside in the United States or have a valid U.S. address for residence
Benefits
- Incentives that align with individual and company performance
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
- Work from home / remote work arrangement
- All the training, technologies, and continuing support you’ll need to succeed
- A range of FREE Learning and Leadership Development programs
Company Overview