Note: The job is a remote job and is open to candidates in USA. Vertafore provides digital systems, specialized AI, and data-driven solutions for the insurance industry. The Senior Project Manager will lead strategic implementations and multiple consulting engagements from planning through completion, managing customer relationships, resources, budgets, schedules, scope, and project delivery. The role also involves resolving complex business problems, recommending solutions, and coaching teams across the U.S. and India.
Responsibilities
- Manage the project from beginning to end
- Act as the liaison between customer and internal teams
- Communicate project deliverables at all levels, and make sure items are executed on time, to budget, with high quality
- Manage resources assigned to your projects and the schedule of work for all phases
- Manage changes in project scope including documenting and explaining implications of changes so they are clearly understood and approved
- Manage expectations with customers and internal team to successfully deliver projects
- Compile and maintain professional executive status reports and required project documentation
- Communicate with the customer to ensure progress is being made and concerns are managed promptly
- Address difficult and/or escalated situations with minimal leadership involvement to an effective resolution
- Proactively learn and understand Vertafore software and the mechanics of their implementation and deployment
- Provide outstanding project team leadership to achieve, schedule, budget and scope performance
- Be part of project teams implementing Vertafore products and delivering Professional Services
- Manage multiple consulting engagements concurrently
- Analyze business operations and methodology to develop best practices
- Recommend solutions for customer pain points, gaps, needs, goals
- Applies a more focused set of techniques with greater levels of expertise to resolve extremely complex business problems
- SME and coach for multiple products and services
- Works with teams in India and the US
Skills
- Minimum 6 years of customer facing project management experience (preferably within a software environment)
- Bachelor's degree preferred or commensurate experience
- Tech savvy, advance knowledge of Microsoft Office required
- Highly organized and have proven ability to monitor project budget vs. actuals and can forecast project revenues and expenditures
- Proven track record of building, developing and growing business relationships vital to the success of the project in person and remotely
- Strong interpersonal skills with the proven ability to effectively engage and influence at all levels, and ability to effectively handle crucial conversations and manage conflict resolution
- Ability to effectively prioritize workload and tasks to meet deadlines
- Excellent presentation and communications skills, both written and verbal
- Outstanding time management skills
- Ability to effectively problem solve, react to situations decisively and effectively
- The selected candidate must be legally authorized to work in the United States
- Bachelor's degree preferred
- Relevant PM certification preferred
- Agile experience preferred
- Knowledge of insurance business practices and compliance preferred
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