Note: The job is a remote job and is open to candidates in USA. University Hospitals is seeking a Senior Epic Application Analyst to support its Epic information technology applications. The role designs, configures, tests, implements, upgrades, and troubleshoots Epic applications; leads projects and testing, manages workflows and security, supports end users, and mentors other analysts.
Responsibilities
- Leads needs assessment, software design, implementation and support
- Collaborates with reporting team to support operational partners need to gather requirements
- Independently facilitates design of workflows in conjunction with the appropriate subject matter experts; workflows will focus on designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives
- Mentors other analysts with completing design workflows and analysis
- Leads functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts
- Defines and develops user access security to protect the system while providing users with the access required
- Oversees, reviews, and moves build to production as required
- Comprehends with high degree of clinical or business departments’ processes and partners with them to develop supporting workflows
- Evaluates possible implementation of new technology, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business
- Participates and contributes in operational meetings to provide Information Technology support and expertise
- Performs unit testing of all need build they are assigned and assists other application analyst as needed
- Leads functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts
- Develops, modifies and maintains integrated testing scripts owned by their areas
- Leads projects following the framework of the Enterprise Project Management Office on all phases of a project from scoping and design through implementation and transition to operations
- Collaborates across teams to develop change management strategy and plans for implementations
- Develops plans to address impacts from system changes when implementing new functionality
- Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues
- Troubleshoots application issues, with/without vendor assistance to resolution
- Leads escalation of issues with appropriate internal resources, to resolution
- Independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership
- Provides 24 x 7 support scheduled and routine assignments for on-call rotation
- Maintains security for assigned applications
- Adheres to change control processes per best practice and processes defined to protect the system(s)
- Mentors and develops team members
- Instructs teams members on design, configuration work, and assignments
- Onboards and trains new team members
- Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager
- Creates and maintains system documentation; ensuring that documentation is updated accurately and timely
- Guides other team members in ensuring good documentation standards and coordinates efforts to maintain appropriate system documentation
- Provides input to components of development of end-user training materials and participates in training efforts
- Trains new members of the team, acting as mentor or coach for junior team members by providing guidance and support
- Performs other duties as assigned
- Complies with all policies and standards
- For specific duties and responsibilities, refer to documentation provided by the department during orientation
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace
Skills
- High School Equivalent / GED (Required)
- 4+ years in designing, configuring, testing and maintaining Epic applications (Required)
- Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
- Notable client service, communication, presentation and relationship building skills. (Required proficiency)
- Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
- Must have strong written and verbal communication skills. (Required proficiency)
- Knowledge of MS Office/MS Visio/MS Project (Required proficiency)
- Knowledge and experience with HL7 Interfaces. (Required proficiency)
- Epic Application Certification (Required)
- Bachelor's Degree in Information Systems/Business/Healthcare Related Field (Preferred)
- 2+ years working in a health care related IT enviroment (Preferred)
- Knowledge of ITIL standards desired (Preferred proficiency)
- Knowledge of SQL databases. (Preferred proficiency)
- Knowledge of disaster recovery and backup procedures. (Preferred proficiency)
- Knowledge and experience with SQL based applications (Preferred proficiency)
- Epic Grand Central Certification (Strongly Preferred)
Benefits
- Remote work arrangement
Company Overview