Note: The job is a remote job and is open to candidates in USA. Blue Acorn iCi is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. They are seeking a Senior Project Manager with experience in Adobe Experience Cloud to ensure quality, on-budget, and on-schedule delivery of technology solutions while maintaining high client satisfaction.
Responsibilities
- Manages day-to-day communications and expectations to ensure project success
- Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports
- Collaborates with internal teams, third parties and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully
- Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance
- Manages risk, threats, opportunities, blockers and associated mitigation plans that could impact the success of the project; notifying internal and external stakeholders and escalating when appropriate
- Understands what has been sold, what Blue Acorn iCi is responsible for delivering, and ensures the delivery of those commitments
- Overall accountability for project gross margin and management of client budget
- Manages change requests for all scope, schedule, or budget changes
- Creates, maintains, and executes detailed project plans
- Coordinates tasks assignment, monitors progress, and ensures proper task completion
- Identifies resources needed and collaborates with Resource Management to ensure optimal project staffing
- Ensures client’s business objectives and KPIs are captured, understood, and measurable
- Clearly understand and communicate customer requirements and integration points in the context of the statement of work
- Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
- Manage all day-to-day administrative activities of a given project from inception to closure
- Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
- Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
- Achieve customer satisfaction through successful delivery of defined project scope
- Compile customer requests and deployment issues, to provide a feedback channel into our core products
- Act as the central client point of contact throughout the life of the project
- Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
Skills
- Bachelors degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
- 7+ years of experience in a project management role in the technology space
- Project management (including risk, issue, dependency, process, and milestone management)
- Demonstrated leadership, relationship-building, teamwork, and collaboration skills
- Cross-functional team and people management
- Budget and financial management including profit/loss, billing, and earned value management
- Experience managing client and other third-party relationships
- Ability to manage and prioritize multiple projects
- Ability to translate between technical and non-technical people
- Ability to identify innovative ways to implement projects within established timeframes
- Strong communication skills (written, verbal, presentation)
- Coaching, mentoring, conflict resolution, and negotiation abilities
- Experience with Adobe applications, Adobe Cloud Products, and/or Adobe Experience Manager (or other CMS)
- Experience working at a professional services company such as an agency or consulting firm is preferred
- Experience managing complex web development projects
- Experience working in the eCommerce industry
- PMP certification is a plus
- Experience with JIRA and/or Mavenlink
Benefits
- Competitive benefits package that includes medical, dental and vision insurance
- Life insurance
- Disability
- Paid time off
- 401(k)
- And more!
Company Overview