Note: The job is a remote job and is open to candidates in USA. PracticeTek is one of the largest retail-healthcare technology providers in North America, focused on revolutionizing retail healthcare practices. The Sr. Product Manager - Payments will own the product strategy and roadmap for PracticeTek Pay, driving the full product lifecycle for payment initiatives and collaborating with various teams to enhance payment solutions.
Responsibilities
- Own the PracticeTek Pay product strategy and roadmap: Define and prioritize embedded payment capabilities that improve provider cash flow, patient checkout, onboarding, reconciliation, reporting, and operational efficiency across PracticeTek brands
- Drive the full product lifecycle for payments initiatives: Lead discovery, requirements, prioritization, delivery, launch readiness, and post-launch iteration in partnership with engineering, design, QA, payment operations, sales, onboarding, support, marketing, and customer success
- Serve as the product expert for partners and workflows: Partner with internal teams and external vendors, including Adyen, Zentact, Salesforce, and other third-party providers to support cross-functional outcomes
- PracticeTek Pay roadmap execution: Delivers prioritized payments roadmap commitments on time, with clear business cases, requirements, stakeholder alignment, launch plans, and measurable post-launch outcomes
- Payments adoption and activation: Improves merchant onboarding completion, activation rates, payment feature adoption, and successful processing volume against agreed targets
- Operational efficiency and issue reduction: Reduces payment-related escalations, onboarding friction, reconciliation gaps, underwriting delays, and repeat support issues through better product workflows, documentation, and integrations
- Revenue and margin optimization: Identifies and executes opportunities to improve payments revenue, interchange performance, cost visibility, transaction routing, and partner performance
- Stakeholder and customer impact: Builds strong feedback loops with practitioners, internal teams, and third-party partners, translating insights into product improvements that make payments simpler, faster, and more reliable
Skills
- Minimum of six years of SaaS product management experience, preferably with healthcare payments
- Experience owning payments products or workflows involving processors, payment facilitators, underwriting, onboarding, compliance, PCI considerations, risk, reconciliation, reporting, or partner integrations
- Proven ability to translate customer insights, operational pain points, business goals, and payments data into clear product requirements, roadmap priorities, and measurable outcomes
- Strong cross-functional leadership skills, with experience partnering closely with engineering, design, QA, sales, support, customer success, payment operations, finance, legal/compliance, and external vendors
- Preferred analytical and technical fluency, including comfort with data analysis, AI-enabled product requirements, and modern tools such as ChatGPT/Codex, Snowflake/Cortex, Claude, or similar platforms
Benefits
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Culture Committee initiatives that spark connection, fun, and belonging
- This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match
Company Overview