Note: The job is a remote job and is open to candidates in USA. EMPLOYERS is a workers' compensation carrier seeking a Senior Product Manager to manage its CRM platform. The role prioritizes and guides platform work from discovery through release, adoption, and value realization in partnership with business and technical teams.
Responsibilities
- Own the request queue and backlog. Every request gets an outcome, a success measure, a rough size, and a confidence level before it's sequenced
- Say "not yet" or "no" to stakeholders, including senior leaders, and keep the relationship strong
- Own the platform through adoption and value realization, not just implementation. Know when to configure standard features and when custom build is worth funding
- Learn how a submission becomes a quote, a bind, and a policy. Watch how users actually work and run refinement sessions with the business
- Turn what you learn into epics, short job stories, and testable acceptance criteria. Keep the backlog ready two sprints out
- Work with the business analysts, developers, QA, experience design, and operational excellence on the Dynamics team
- Run the regular business sync. Make decisions and scope trades visible to the business owner
- Lead at least one epic from definition through release, so the business can see what changed in their workday
- Coordinate UAT, release planning, and training materials
- Other duties as assigned
Skills
- 5+ years in digital product management for products used by internal and external customers
- 5+ years in Agile/Scrum (two-week sprints, quarterly planning)
- Ownership of an enterprise platform such as Dynamics 365, Salesforce, etc
- Proven ownership of priorities and outcomes
- A track record of prioritizing by value, confidence, and effort, and sending back requests that lack a problem or a measure
- Ability to explain a prioritization trade-off, a miss, and what you'd do differently, with real metrics
- Clear communication with VPs and developers alike
- Working knowledge of Jira, Lucid, and MS Office
- Bachelor's degree in business, design, computer science, or a related field, or equivalent experience
- Able to work without sponsorship
- Insurance or B2B sales and underwriting workflow experience (workers' comp helpful, not required)
- Scrum Master or Product Owner certification
Benefits
- 100% remote (WFH) opportunity
Company Overview