Note: The job is a remote job and is open to candidates in USA. Coupa provides an AI-powered total spend management platform for businesses. The company is seeking a Senior Product Manager to lead complex cross-functional product initiatives, develop adoption and customer-health reporting, translate customer feedback into product requirements, and support customer escalations and enablement.
Responsibilities
- Lead product design and requirements across complex, cross-functional initiatives, partnering closely with Engineering, UX, Platform, and Success teams to align on scope, dependencies, and delivery approach
- Build and maintain reporting and dashboards that give internal teams (Product, Growth, Leadership) clear visibility into product adoption, usage, and customer health
- Act as a go-to subject matter expert for customer escalations, partnering with Support, Services, and Engineering to diagnose issues and drive them to resolution
- Translate customer feedback and usage data into clear product requirements and prioritization recommendations
- Conduct competitive market analysis and continually assess the product's competitive position domestically and internationally
- Support and help scale internal and external enablement (webinars, documentation, training) so Support, Services, and Customer Success teams can operate more self-sufficiently
- Represent the product in customer-facing settings, including advisory boards, escalation calls, and adoption reviews
Skills
- 7+ years of product management experience, ideally in B2B SaaS, fintech, or payments
- Demonstrated ability to lead cross-functional initiatives from ambiguous requirements through to delivery, coordinating effectively across Engineering, UX, and business stakeholders
- Strong analytical skills, with hands-on experience building or using dashboards/reporting tools (e.g., Metabase, Looker, Tableau) to drive product and business decisions
- A track record of resolving complex customer issues and turning escalations into durable product or process improvements
- Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels
- A collaborative, "roll up your sleeves" mindset paired with sound judgment on when to lead and when to support
- Comfort operating with incomplete information and adapting quickly as priorities shift
- Experience in Expense Management, Corporate Cards, or related Finance/Procurement domains
- Familiarity with SQL and comfort querying data directly to answer product questions
- Experience working with or presenting to customer advisory boards or executive audiences
- Knowledge of ERP systems such as SAP, Oracle, NetSuite, or PeopleSoft
- BA/BS technical degree preferred; MBA is a plus, or equivalent work experience
Benefits
- Two designated, company-wide paid wellness days off each year for all employees globally
- A paid day off on your birthday or another day of your choice within your birthday month
- Free, confidential, 24/7/365 Employee Assistance Program (EAP), including counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents
- Zurich Travel Assist business travel protection, including medical, safety, pre-trip planning, and emergency support
- Monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles
- Location-specific benefits packages tailored to your primary work location, including comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection
Company Overview
Company H1B Sponsorship