Note: The job is a remote job and is open to candidates in USA. Linus Health is a digital health company focused on transforming brain health through neuroscience, clinical expertise, and artificial intelligence. The Program Manager will drive clinical adoption and implementation of the company’s digital cognitive assessment technology, manage key customer accounts, optimize healthcare workflows, support change management and training, and ensure customer satisfaction and contractual obligations are met.
Responsibilities
- Collaborate with sales and product teams to understand customer needs and existing clinical workflows
- Analyze and evaluate current processes to identify opportunities for improvement and efficiency gains
- Develop customized workflow solutions tailored to specific healthcare environments
- Implementation of our product and services
- Manage customer satisfaction post sale
- Ensuring contractual obligations are met
- Provide expert guidance on the adoption of digital cognitive assessments for physicians, nurses, and medical assistants
- Create and implement change management strategies to facilitate seamless transition to new assessment tools
- Conduct training sessions and workshops to educate end-users on best practices and ensure successful integration
- Stay updated on the latest advancements in cognitive assessments and their applications in clinical settings
- Develop a deep understanding of Linus's Clinical Pathways and advocate their use
- Drive workflow changes by demonstrating value to clinical stakeholders
- Serve as a subject matter expert in discussions with clients, offering insights on how our solutions can address their unique clinical needs
- Effectively communicate complex clinical concepts to non-clinical stakeholders
- Work closely with cross-functional teams including sales, technology and product development to ensure alignment on customer requirements and product capabilities
- Engage with customers during implementation and post account mgmt. to drive utilization and adjust workflow as needed
- Act as a trusted advisor, providing expert guidance on how our solutions can address their specific clinical needs
- Maintain detailed records of client interactions, including needs assessments, proposed solutions, and implementation plans
- Generate reports to track progress, identify trends, and make recommendations for process enhancements
Skills
- Bachelor's degree in Nursing, Medicine, or a related field
- Extensive clinical experience in a healthcare setting, with a strong understanding of physician, nurse, and medical assistant workflows
- Familiarity with digital cognitive assessments or similar healthcare technologies is a plus
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
- Ability to travel as needed to client sites (estimated up to 50% travel)
- Possible travel to customer locations
- Advanced degree (e.g., MSN, MD) preferred
Benefits
- 100% remote within the US
Company Overview
Company H1B Sponsorship