Note: The job is a remote job and is open to candidates in USA. Docusign is hiring a Sr. Product Consultant to recommend and configure its solutions for clients, translating business needs into well-designed solutions. The role manages customer engagements, advises on the SpringCM CLM platform, and coordinates with clients and internal teams to support adoption and customer success.
Responsibilities
- Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
- Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
- Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
- Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
- Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
Skills
- BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
- 8+ years of experience working directly with businesses and customers to understand business needs and applying technology solutions to those requirements
- 4+ years of experience with consulting, leading implementation and solution architecture development on business analyst teams in Software or Software-as-a-Service industries
- Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship
- Ability to uncover additional customer needs
- Ability to drive customers towards productive utilization of their contract
- Understanding of document and content management and/or workflow systems and their application to business process improvement
- Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta) and software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)
- Outstanding writing and verbal communication skills
- Strong multitasking and organization skills
- Proven track record of delivering projects or products to market within budget
- Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
- Experience with XML/Xpath or other structured data
Benefits
- Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- This role is eligible to receive Restricted Stock Units (RSUs).
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
- Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Company Overview