Note: The job is a remote job and is open to candidates in USA. Vantage West Credit Union is seeking a Senior Platform Engineer to design, implement, operate, and improve enterprise infrastructure across on-premises, cloud, and hybrid environments. The role involves troubleshooting platform issues, maintaining documentation, and engineering Microsoft 365 and identity management services to ensure reliable business operations.
Responsibilities
- Troubleshoot and resolve platform issues by defining problems, analyzing system data, and restoring reliable service across servers, identity platforms, Microsoft 365, Azure, virtualization, storage, networking, and related systems
- Maintain documentation and change records for support, implementation, troubleshooting, and configuration activities to ensure accurate records, repeatable procedures, and reviewable evidence of system changes
- Engineer and support Microsoft 365 services including SharePoint, Teams, Exchange Online, OneDrive, workflows, permissions, and integrations to improve collaboration and business process reliability
- Design and maintain enterprise infrastructure including Windows servers, virtual machines, cloud resources, storage, directories, and related platform services to support secure, reliable, and maintainable operations
- Engineer and support identity and access management services including Active Directory, Entra ID, group policy, authentication, conditional access dependencies, and related directory services to maintain secure and reliable access
- Develop platform standards, baselines, and procedures to improve consistency, maintainability, scalability, and repeatability across infrastructure and cloud services
- Implement automation and standardized practices to reduce manual effort, improve efficiency, and strengthen the scalability of platform operations
- Monitor platform health and service performance using logs, alerts, backup results, telemetry, and other system data to identify gaps and improve reliability, performance, and resilience
- Coordinate service recovery and vendor escalations for hardware, software, system, and service failures to restore service, communicate status, document root cause, and prevent recurring issues
- Optimize performance, capacity, lifecycle planning, and virtualization resources to improve reliability, security, scalability, and operational effectiveness
- Coordinate maintenance, troubleshooting, projects, and planned changes with system owners, application owners, business areas, vendors, and technical teams to align work and deliver effective platform outcomes
- Lead or contribute to infrastructure projects and platform improvements involving on-premises systems, Azure, Microsoft 365, Entra ID, networking, storage, virtualization, backup, disaster recovery, security controls, monitoring, and emerging technologies to improve platform capability and service effectiveness
- Performs other duties as assigned
Skills
- Bachelor's degree in Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience
- Six (6) years of progressive system administration or platform engineering experience, including highly virtualized environments and Microsoft cloud services
- Ability to define infrastructure problems, analyze system data, and draw sound conclusions from logs, monitoring tools, and documented evidence
- Ability to interpret technical documentation, implementation guides, diagrams, and operational procedures
- Strong working knowledge of Windows Server, directory services, group policy, permissions, authentication, and system configuration
- Experience designing, implementing, and supporting Microsoft Azure, Entra ID, Microsoft 365, and related identity, compute, storage, and networking services
- Knowledge of hybrid infrastructure, including on-premises systems, cloud services, identity platforms, and network connectivity
- Familiarity with backup, restoration, disaster recovery, and business continuity practices
- Understanding of IP networking concepts, including firewalls, routers, switches, VPNs, ACLs, DNS, DHCP, routing, VLANs, and troubleshooting
- Ability to evaluate trade-offs among reliability, performance, security, scalability, and cost using engineering judgment and system data
- Ability to communicate clearly with internal customers, technical teams, vendors, and business stakeholders
Benefits
- Health Coverage – We offer medical, dental and vision coverage for you and your dependents.
- Life insurance
- Flexible spending accounts
- Pet insurance
- Team Member Assistance Program (EAP)
- Corporate Care Solutions (Backup Child and Adult Care Services)
- Generous paid time off
- Additional time given for sick days
- Paid holidays
- 16 hours of paid time to participate in our community volunteer program
- Enhanced paid military leave
- Paid maternity/paternity leave
- Generous 401k Plan.
- Encouraging Job Shadowing and Personal Development Plans
- Tuition Reimbursement – eligible full-time employees 100% tuition coverage towards an online Bachelor’s or Master’s Degree
Company Overview