Note: The job is a remote job and is open to candidates in USA. Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. The Director, Digital Cloud Growth is responsible for leading a dedicated client segment within the Digital Cloud Business Unit, overseeing commercial performance, client success strategy, and operational execution for an assigned cohort of clients.
Responsibilities
- Own the cohort's $Rev, Churn/Expansion, and NRR targets end to end
- Build and adjust the cohort's go-to-market in partnership with Marketing and Product
- Report cohort performance with the fluency of someone running a business, not a scorecard
- Direct and develop the AE, CSM, SE, and SME resources assigned to the cohort
- Set the operating cadence: pipeline reviews, account health reviews, escalation paths
- Build a team from a standing start where needed — hiring, onboarding, and coaching, not just running an existing bench
- Drive proactive account management: get ahead of issues before they become tickets
- Own the annual-contract and roadmap conversation personally for the highest-value relationships
- Translate the cohort's brand positioning (JTBD-driven, outcome-first) into how the team talks to customers
- Pull what the cohort needs from Marketing, Product, and Support proactively, not reactively
- Represent the cohort's voice in Digital Cloud product and marketing planning
- Perform other duties as assigned
Skills
- Demonstrated ownership of a revenue number — not just quota attainment, but decisions about how to hit it
- Experience managing or building a team, ideally cross-functional (sales + success + technical)
- Comfortable in ambiguity — this function and its tooling are actively being built
- Strong communicator who can hold a QBR-level conversation with a customer and a roadmap-prioritization conversation with Product in the same day
- Working technical fluency in the digital space with an understanding of the digital customer, their needs and understanding of building websites. Enough technical fluency to engage credibly in proactive support/roadmap conversations without relying entirely on the SE
- Experience in a vertical SaaS or agency-adjacent business where the customer's business model mattered to the sale
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