Note: The job is a remote job and is open to candidates in USA. TrendAI, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with AI visibility and consolidated security. The Senior Manager, Solutions Engineering will lead and develop Field Solutions Engineers, drive customer technical readiness, and provide strategic technical guidance across complex sales cycles, partner engagements, and the customer lifecycle. The role also oversees enablement, operational execution, cross-functional programs, and technical influence supporting new customer acquisition and platform adoption.
Responsibilities
- Act as a strategic balancing point for Field Sales leadership, serving as a senior technical voice of new logo acquisition and complex prospect engagements
- Maintain strong visibility into new business pipeline, technical qualification, and competitive risk to assess deal quality and forecast accuracy
- Lead, recruit, coach, and retain a high-performing team of Field Solutions Engineers and Technical Advisors
- Partner with Field Sales leadership to shape territory and account strategies that prioritize high-impact technical engagement and platform-led value
- Provide senior-level technical oversight and guidance for complex, high-stakes new business opportunities, including competitive displacement scenarios
- Develop and evolve enablement programs focused on discovery, technical validation, demos, PoCs, and executive-level engagements
- Ensure strong alignment with Product, Marketing, and Customer Success to support smooth transitions from pre-sales to post-sale adoption
- Own customer escalations during the pre-sales and early lifecycle phases, ensuring confidence, clarity, and executive-level communication
- Ensure operational readiness of the Field Solutions Engineering team for new product launches, competitive motions, and GTM initiatives
- Track, analyze, and report key metrics related to new logo conversion, technical win rates, engagement quality, and customer outcomes
- Provide structured customer insights, competitive intelligence, and field feedback to Product, R&D, and GTM teams to influence roadmap and positioning
Skills
- Bachelor's degree or equivalent experience in cybersecurity, cloud, networking, systems engineering, or a related technical field
- 10+ years in customer-facing technical roles such as Solutions Engineering, Presales, Technical Consulting, Professional Services, or Technical Account Management, preferably within a cybersecurity or SaaS platform company
- 5+ years of people management experience leading field-based technical teams, including senior-level individual contributors
- Demonstrated ability to lead through influence, exercise strong judgment, and operate effectively with executive autonomy
- Proven experience supporting new logo acquisition, competitive sales cycles, and technical validation for net-new customers
- Strong background in technical team leadership, field execution, and cross-functional collaboration with Sales and GTM teams
- Experience managing complex evaluations, objections, and high-stakes customer and prospect situations
- Demonstrated ability to form, influence, and guide temporary or virtual teams across functions to win complex opportunities
- Ability to build and maintain strong working relationships with Sales, Product, Marketing, Legal, HR, and Customer Success organizations
- Solid understanding of competitive cybersecurity platforms and enterprise buying dynamics
- Excellent communication, presentation, and interpersonal skills with both technical and executive audiences
- Willingness to travel up to 30%
- Experience working in fast-paced SaaS or cybersecurity platform environments
- Familiarity with XDR, SIEM, CSPM, CNAPP, cloud security, or modern detection and response technologies
- Experience delivering executive briefings, architecture reviews, or security strategy workshops
- Demonstrated success supporting new customer acquisition, competitive displacement, and early-state platform adoption
- Understanding of compliance and security frameworks (NIST, ISO 27001, SOC2, PCI, HIPAA)
- Strong technical storytelling skills translating complex security architectures into business value
- Passion for mentoring, enablement, and developing technical talent at scale
- Exposure to AI-driven security capabilities, automation, or applied AI/ML within cybersecurity workflows
Benefits
- Comprehensive health benefits and paid time off package
- Pre-partum, maternity, parental, medical leave and adoption assistance
- Mental Health Wellness Program & Annual Wellness Incentive
- 401(k) with company match
- Pet Insurance
- Collaborative and innovative culture
Company Overview