Note: The job is a remote job and is open to candidates in USA. The University of Pennsylvania is a world-renowned leader in education, research, and innovation. The Senior Network Operations Specialist will oversee the daily operational health and availability of the University's enterprise network infrastructure, providing advanced technical leadership and collaborating with internal teams and vendors to ensure reliable network services.
Responsibilities
- Monitor, maintain, and support the operational health and availability of Penn's enterprise network infrastructure
- Coordinate and manage complex network incidents while ensuring timely restoration of services
- Support network infrastructure maintenance, upgrades, refreshes, and operational change activities
- Maintain enterprise operational platforms supporting monitoring, inventory management, service management, observability, and reporting
- Validate infrastructure installations, network configurations, IP addressing, and operational records
- Configure enterprise networking equipment according to operational standards and approved change management processes
- Troubleshoot complex network issues involving routing, switching, wireless, voice, video, and related infrastructure technologies
- Collaborate with engineering teams, vendors, and campus stakeholders to resolve enterprise infrastructure issues
- Develop technical documentation, operational procedures, knowledge articles, and training materials
- Mentor staff and provide technical leadership as a Subject Matter Expert
- Support automation initiatives utilizing scripting and modern operational technologies
- Participate in continuous improvement initiatives focused on operational efficiency and service reliability
- Participate in rotating on-call responsibilities supporting critical University infrastructure
- Other duties and responsibilities as assigned
Skills
- Bachelor of Arts, Bachelor of Science (Degree in Computer Science or related field or preferred), and 2 to 3 years of experience or equivalent combination of education and experience is required
- Minimum of 2–3 years supporting enterprise network infrastructure
- Strong knowledge of Ethernet, TCP/IP, routing, switching, VLANs, wireless networking, DNS, DHCP, SNMP, and enterprise networking principles
- Experience configuring and troubleshooting enterprise routers and switches
- Experience supporting enterprise monitoring and ticket management systems
- Strong written and verbal communication skills
- Demonstrated ability to manage multiple priorities in a fast-paced operational environment
- Ability to work independently while collaborating across multiple technical teams
- Availability to participate in rotating 24x7 on-call support
- Experience developing automation solutions using scripting or programming languages
- Ability to automate operational tasks, configuration management, data collection, and reporting
- Experience working with RESTful APIs, web services, and systems integration
- Familiarity with structured data formats such as JSON, YAML, XML, or similar technologies
- Experience utilizing AI-assisted tools to improve operational workflows, troubleshooting, documentation, or automation
- Interest in emerging technologies that improve operational effectiveness and service delivery
- Certifications: CCNA, CCNP, JNCIA, JMCIP, Network+
Benefits
- Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
- You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
- Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn.
- Your dependent children are also eligible for tuition assistance at other institutions.
- Retirement: Penn offers generous retirement plans to help you save for your future.
- Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis.
- Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year.
- Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance.
- If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements.
- Wellness and Work-life Resources: Penn offers a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
- Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
- University Resources: access to a wide range of University resources as well as cultural and recreational activities.
- Discounts and Special Services: free and discounted admission and memberships to faculty and staff.
- You can also enjoy substantial savings on other goods and services such as new cars, cellular phone service plans, movie tickets, and admission to theme parks.
- Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments.
- Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia.
- Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child (such as travel or court fees), for up to two adoptions in your household.
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