Note: The job is a remote job and is open to candidates in USA. Apryse is an industry-leading provider of document software development SDK technology for document management, editing, and collaboration across desktop, web, and mobile applications. The Sr. Manager will lead a team of Lead Development Analysts while overseeing operational reporting, performance analysis, forecasting, and process visibility across the License Management organization.
Responsibilities
- Directly manage, coach, and develop a team of Lead Development Analysts
- Conduct regular one-on-one meetings, performance reviews, and coaching sessions
- Monitor analyst output, lead-processing times, backlog levels, quality, and acceptance rates
- Balance workloads and priorities based on lead volume, backlog, and available team capacity
- Ensure analysts consistently follow established lead-development, evidence, qualification, and sales-readiness standards
- Identify individual and team performance barriers and provide the support, training, or corrective direction needed to improve results
- Create and maintain dashboards for the LeadDiscovery,License Management, and License Audit teams
- Track key operational metrics, including productivity, throughput, backlog, aging, quality, pipeline contribution, audit progression, and outcomes
- Produce recurring performance reports for the Vice President of License Management
- Develop trend reports that compare historical performance, identify changes in efficiency, and highlight emerging risks or opportunities
- Create forecasts for team output, lead-processing capacity, backlog levels, audit activity, and expected performance
- Track and maintain visibility into the License Audit process, including audit stages, aging, outcomes, and process changes
- Analyze operational data to identify blind spots, reporting gaps, bottlenecks, capacity constraints, and areas requiring additional attention
- Maintain consistent metric definitions, reporting methods, and data standards across the License Management organization
Skills
- 4–7 years of experience in business operations, sales operations, lead generation, analytics, quality assurance, or a related field
- 2–4 or more years of direct people-management experience
- Demonstrated experience managing teams with measurable productivity and quality expectations
- Experience creating dashboards, operational reports, trend analyses, and performance forecasts
- Ability to identify patterns, reporting gaps, bottlenecks, and root causes within operational data
- Experience using CRM systems, preferably Salesforce
- Strong proficiency with Excel or similar analytical tools
- Strong written and verbal communication skills, including the ability to explain data clearly to leadership
- High attention to detail and commitment to reporting accuracy
- Experience with business-intelligence or data-visualization tools
- Familiarity with open-source software, software licensing, AGPL, or license-audit processes
- Experience with lead qualification, research validation, or sales-development workflows
- Experience connecting operational metrics to pipeline and revenue outcomes
Benefits
- A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- Annual recurring WFH allowance for you to purchase items you need for your home office.
- Ongoing support for learning development so you can master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac).
- Diverse and inclusive workplace where we all learn from each other.
- Excellent work-life balance with a flexible remote work environment
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