Note: The job is a remote job and is open to candidates in USA. Albany International Corporation is hiring a Senior Manager, Strategic Accounts to coordinate strategic customer relationships for its Albany Engineered Composites business. The role develops customer relationships and growth opportunities, coordinates account plans and proposals, and aligns internal teams to improve customer satisfaction and profitable growth.
Responsibilities
- The primary role of this position is to build an outstanding set of professional and productive relationships with each assigned account to improve customer service and satisfaction and position AEC for profitable growth
- Act as the “voice of the customer” to assure that AEC looks outward, not inward, as it develops new products, technologies, services, and Customers & Marketing strategies and processes
- Participate with Operations, Business Segment leadership, and your customers leadership in developing product line and business segment strategies, and apply to your customers
- Participate in the development of specific sales objectives, strategies, goals, and plans for each assigned customer. Take an active role in the development and execution of each agreed upon customer relationship plan. Assist in annual sales planning activities
- Develop and provide visibility of assigned customer key organizations / personnel including supplier management / procurement, engineering, program management and leadership involved with the selection and use of AEC products
- Maintain an engagement plan on each assigned account with everything the business needs to know regarding your assigned accounts, including but not limited to: Customer overview and key initiatives; current contracts and programs we’re delivering to (including current end dates); sales history and up-to-date forecast; quality and delivery metrics (internal and customer data); current relationship / communication plan; visit schedule and most recent meeting results and actions summary; plus new business development initiatives and opportunities
- Make regular visits and/or telephone calls in accordance with each agreed relationship plan. Complete visit reports (including summaries of conference calls) as required to keep business stakeholders informed
- Strive to earn a “seat at the customer table” during product definition and decision phases to help introduce and promote our technologies and get a leg-up on opportunities
- Document all opportunities and assess for compatibility with established growth plan. Make recommendations to the business on opportunities AEC should pursue and drive to success
- Partner with AEC Engineering, Contracts, Operations, and Estimating / Proposals Management and play an active role in the proposal development and negotiation process
- Monitor competitor activities and public domain strategies, and report on key developments. Assist in the estimation of market share and penetration
- Report market news related to assigned customers / market on a weekly basis for roll-up
- Investigate new accounts that fit the strategic growth strategy and develop those that apply
- Represent AEC in the best possible and professional way in all forums such as at the customer, during business travel, attending conferences, or participating in trade shows
- Follow all publicized safety policies/procedures applicable to the job
- Use appropriate PPE that has been identified on the Hazard Analysis for the department/role
- Attend and participate in all safety training, safety meetings, audits and Behavior Based Safety programs assigned
- Report all safety hazards observed. If capable, correct the safety hazard identified
Skills
- Candidates must possess a minimum of 7 years of progressively challenging aerospace sales, account management and/or engineering experience in advanced engineered products, with demonstrated communications skills and the temperament to work collaboratively across functions and between companies to get positive results and drive profitable growth
- Proven ability to solve complex problems and deliver exceptional results within a sophisticated global manufacturing environment where cross-functional / cross-cultural teamwork is essential for success
- Willingness to perform “hands-on” work while practicing effective delegation
- Demonstrated understanding of Lean/Six Sigma principles
- Proven to be action oriented, results driven, decisive, and customer focused
- Global perspective of business environment and technology
- Strong communication and collaboration skills
- Demonstrated ability to favorably impact Sales and Marketing performance through the successful implementation of Business Development best practices
- Strong working knowledge of the development and qualification/certification process in the aerospace industry as the pathway for new engineered products production opportunities
- Undergraduate degree, preferably in Business or Engineering required
- Seven or more years of aerospace industry Sales, Account Management and/or Engineering experience in engineered products required. Applicants not meeting this requirement will not be considered
- Demonstrated ability to deliver exceptional results within a relatively unstructured, tightly-resourced, high-growth organization would be a significant competitive advantage
- Five or more years of this background must have been spent in a customer-facing role within the aerospace composites industry desired
Benefits
- 100% remote domicile is possible if in reasonable proximity to assigned customers.
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