Note: The job is a remote job and is open to candidates in USA. Pinterest is a platform that helps people discover creative ideas and plan for meaningful experiences. The Senior IT Project & Program Manager will manage outsourced IT service partners, vendor governance, metrics, asset lifecycle programs, budgets, and cost optimization while supporting global IT operations and incorporating AI into workflows.
Responsibilities
- Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability
- Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets
- Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations
- Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services
- Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships
- Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization
- Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve
- Partner with IT leadership on budget planning and forecasting for vendor-delivered services
- Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings
- Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time
Skills
- Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance
- Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations
- Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority
- Experience partnering cross-functionally with Procurement, Finance, Legal, and Security
- Strong written and verbal communication skills, with the ability to prepare executive-ready materials
- 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field
- Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact
- Bachelor's degree in Information Systems a related field or equivalent experience
- US based applicants only
- This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country
- Preferred: experience with metrics and ticketing/support tools such as Zendesk
Benefits
- The position is also eligible for equity.
- This role can be situated anywhere in the country, with in-person collaboration required 1-2 times every 6 months.
Company Overview
Company H1B Sponsorship