Note: The job is a remote job and is open to candidates in USA. HealthEquity is a healthcare financial services company focused on empowering healthcare consumers and connecting health and wealth. The Access Operations Senior Analyst will manage secure identity lifecycle operations, support IAM platforms, resolve access issues, and collaborate with cybersecurity and cross-functional teams to maintain compliant and efficient access management.
Responsibilities
- Manage the end-to-end identity lifecycle by provisioning, modifying, and deprovisioning user access while ensuring compliance with established IAM policies and controls
- Support Microsoft Entra ID, Active Directory, Azure, Exchange, and related identity platforms to maintain accurate and secure user access
- Configure and troubleshoot multi-factor authentication methods, including Passkeys, Yubikeys, FIDO2 credentials, and Microsoft Authenticator registrations
- Work closely with the cybersecurity team to respond to incidents and implement corrective actions
- Contribute to a balanced security-first and customer service culture
- Partner with your team of IAM professionals; collaborate, support initiatives, and foster a culture of continuous learning and development
- Coordinate with cross-functional teams to ensure successful support of IAM tasks
Skills
- • Demonstrated experience managing the full identity lifecycle, including provisioning, deprovisioning, access governance, role management, birthright access, and compliance-driven access controls
- • Experience supporting Microsoft Entra ID, Active Directory, Azure, and Exchange environments with a strong understanding of account administration and group management
- • Knowledge of BeyondTrust and privileged access management practices, including administration of privileged accounts, password vaulting, and service account controls
- • Hands-on experience configuring and troubleshooting MFA solutions, including YubiKey registration and Passkeys
- • Ability to investigate and resolve identity and access issues, including lifecycle state discrepancies, birthright access failures, account correlation problems, provisioning errors, and orphaned accounts
- • Capable of processing high-volume access requests, validating approvals, maintaining audit evidence, supporting access review remediation, and executing provisioning and deprovisioning activities with accuracy and timeliness
- • Excellent communication skills with the confidence to ask clarifying questions, challenge ambiguous requests, collaborate with stakeholders, and provide exceptional customer service while maintaining security standards
- • Strong analytical and troubleshooting abilities with the capacity to perform root cause analysis, identify process gaps, interpret IAM policies, and drive issue resolution across multiple systems
- • Experience using PowerShell, Python, Excel, automation tools, and AI technologies—including generative AI, machine learning–driven insights, and intelligent workflow automation—to improve operational efficiency, enhance reporting and analytics capabilities, identify opportunities for process optimization, reduce manual effort, and streamline identity and access management processes while supporting data-driven decision-making
- • Ability to create and maintain SOPs to support consistency, compliance, and audit-ready IAM operations
- • Bachelor's degree, or the equivalent years' related experience in Identity and Access Management (IAM), IT Support, or Security Operations
Benefits
- Performance-based incentives as part of the total compensation package
- Medical, dental, and vision
- HSA contribution and match
- Dependent care FSA match
- Paid parental leave
- 401(k) match
- Personal and healthcare financial literacy programs
- Ongoing education and tuition assistance
- Gym and fitness reimbursement
- Wellness program incentives
- HealthEquity covers all required travel and accommodations for the onsite Trailhead onboarding session
Company Overview
Company H1B Sponsorship