Note: The job is a remote job and is open to candidates in USA. Scout provides meeting planning and clinical trial patient reimbursement and travel services for the life sciences sector. The Clinical Trial Assistant supports the successful execution of clinical studies by coordinating study activities, documentation, communications, portal setups, payments, and operational tasks in collaboration with Project Management teams.
Responsibilities
- Oversee and coordinate assigned study activities in partnership with Project Managers, ensuring all operational milestones are achieved throughout the study lifecycle
- Maintain and monitor study calendars, scheduling onboarding, training sessions, and key project meetings to support seamless study execution
- Manage the preparation, review, and finalization of study documentation and required reports
- Communicate proactively with external stakeholders, including client operations teams, to facilitate efficient document flow
- Configure and manage study setups within the Scout Clinical portal, including user credentials and access management
- Collaborate cross-functionally with internal teams, such as the Patient Liaison group
- Manage client-facing communications, including shared mailboxes, ensuring timely and professional responses
- Process and track invoices for translation and other study-related services, as needed
- Send customer surveys and compile survey data
- Manage virtual card payments, ScoutPass distribution
- Minor technical support for Scout portal users
- Contribute to organizational initiatives, supporting leadership with special projects and operational enhancements as needed
- Complete all required initial and ongoing training within the required timeframe
Skills
- 1-2 years of experience with clinical research is a strong plus
- Strong computer skills (Excel, Word, Outlook, Internet Explorer)
- Knowledge and understanding of foreign currency and ability to convert to USD
- Ability to work independently, handle multiple projects/tasks simultaneously
- Ability to track and manage key dates/deadlines
- Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues
- Eager to learn and develop, with a high level of coachability and a growth mindset
- Excellent Interpersonal skills
- Attention to Detail
- Extremely Customer Service Oriented
- Patient, Flexible Attitude
- Thrive in fast-paced environments, maintaining performance under pressure
- Self-motivated and results-driven, while following instructions to achieve optimal outcomes
- Good Communicator / Articulate
- Proficient with MS Office Suite, especially Excel
- This is a remote position
- BS or BA degree or equivalent experience preferred
Benefits
- Remote position
- Medical, dental, and vision coverage with company HSA contributions
- Immediate eligibility to participate in the 401(k) plan, with a company match after one year
- Paid time off that starts at 20 days per year
- Paid parental and maternity leave
- Basic life and AD&D insurance
- Employee Assistance Program with mental health, legal, financial, and work/life resources
- Professional development reimbursement
- Paid volunteer time
Company Overview
Company H1B Sponsorship