Note: The job is a remote job and is open to candidates in USA. Terumo Medical Corporation is seeking a Sr Field Clinical Advisor responsible for managing specialized projects with cross-functional partners. The role involves providing support, education, training, and insights in the use of specialty medical devices, while collaborating with various teams to enhance product training and development.
Responsibilities
- Provide clinical and technical insight across business units related to new product development, product life cycle management, marketing, engineering, training, regulatory and quality, and other areas of TMC
- Deliver training and education of internal and external customers related to use and practical applications, support initiatives, and focus alignment between internal and external customers
- Serve as a company liaison with customers on clinical and technical matters supporting company initiatives to meet organizational objectives
- Provide support for organizational objectives where end user representation or clinical input is required through organized activities around new technologies and product life cycle management
- Support Product development and launch teams from concept through commercialization with training, customer feedback, and market surveillance
- Provide clinical insight on new technology, mergers, and acquisitions through internal or external development
- Provide support to engineering, quality and regulatory in medical device surveillance, labelling, protocol development, packaging, design history files, among other commercial activities
- Provide support for noncommercial activities that link current practices, trends, and technologies to TMC initiatives
- Develop and manage processes to work collaboratively within the Clinical Services Group to align resources to the management of special projects, research, development and implantation of team strategies, tactics, goals and objectives
- Collaborate with other business units to address clinical and technical issues and support of strategies and tactics
- Responsible for linking appropriate clinical applications to all marketing strategies
- Clinical services group pillar lead for strategic marketing alignments
- Manage and maintain appropriate communication and field support with internal and external customers for TIS products in conjunction with marketing team
- Provide insight into current and emerging practice, technology, and trends to communicate to the field teams
- Link customers with innovative technology, product concepts, or technical solutions to the appropriate business units
- Work with Human Resources to construct and implement new training programs within the FCS group
- Ensure schedules are compatible with the clinical training needs of the BU and customer base
- Assist with financial inputs during the annual Clinical services Group budget planning process
- Resolve clinically related customer problems and ensure clinical compatibility between all BU products and within the scope of procedural application
- Manage, schedule and coordinate visits with customers to evaluate products and maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas
- Participate in team meetings as the clinical representative for TIS to provide ideas, methods, or processes, for TIS performance improvement
- Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements
- Perform other job-related duties as assigned
Skills
- Bachelor's degree in Health Care area or related science, technical/or professional health services licensure (RT, RCIS, RN)
- Minimum of 6 years' experience in clinical or field support management or equivalent combination of training, education and relevant experience
- Thorough knowledge of company products and their recommended use
- Ability to handle customer/client inquiries and to respond with company information, selected reference material and analyze product applications and misapplications to diagnose product issues relating to usage, manufacture and/or failure
- Strong interpersonal and analytical skills, training, and the ability to stay abreast of the current technology, company products and generally accepted medical practices related to products and procedural area
- Ability to handle several time constrained projects simultaneously, while educating and satisfying the customer
- Experience in product life cycle management, design history, product support specialist
- Minimum of 4 years direct experience in the endovascular field with emphasis in peripheral vascular or cardiology focused medical device company
Benefits
- A 20% target bonus
- We believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want to go by deepening your skills throughout your career.
- You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, sustainable solutions for patients.
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