Note: The job is a remote job and is open to candidates in USA. Konfidi Health is a healthcare IT consulting firm specializing in medical imaging informatics and enterprise imaging solutions. The Senior Enterprise Imaging Applications Analyst will provide Tier 2 support, troubleshoot and optimize imaging applications and interoperability workflows, and support implementations, upgrades, testing, documentation, projects, and consulting engagements across healthcare organizations.
Responsibilities
- Provide Tier 2 technical and application support for enterprise imaging and Imaging IT systems
- Troubleshoot complex application, interoperability, workflow, and system performance issues
- Support PACS, diagnostic and enterprise viewers, VNA, workflow orchestration, dictation/reporting, radiation dose management, DICOM routing, image exchange, post-processing, and AI applications
- Analyze and troubleshoot DICOM, HL7, FHIR, IOCM, and related interoperability workflows
- Perform clinical and technical workflow discovery with imaging, clinical operations, IT, and vendor teams
- Document current-state workflows, requirements, dependencies, risks, and future-state recommendations
- Configure, test, validate, deploy, and support imaging acquisition, interpretation, distribution, and image exchange workflows
- Support application upgrades, infrastructure changes, patches, migrations, enhancements, and lifecycle management activities
- Develop and execute functional, integration, and regression testing
- Participate in formal IT service management, SDLC, and change-management processes
- Lead or participate in troubleshooting during production incidents and system outages
- Coordinate issue resolution and escalation across internal IT teams, vendors, clinical users, and other technical resources
- Develop technical documentation, workflows, support procedures, knowledge articles, implementation documentation, and operational standards
- Provide technical guidance and training to clinical and technical stakeholders
- Manage defined Imaging IT projects and workstreams, including plans, milestones, dependencies, risks, testing, and implementation activities
- Participate in larger enterprise imaging implementations, migrations, optimization initiatives, and transformation programs
- Evaluate solutions and provide recommendations related to workflow, functionality, interoperability, reliability, scalability, cost, and operational performance
- Establish strong relationships with physicians, technologists, clinical leaders, IT teams, vendors, and stakeholders
- Participate in afterhours support, planned maintenance, implementations, and rotating on-call coverage as required
- Contribute to Konfidi Health methodologies, best practices, technical standards, and reusable intellectual property
Skills
- Bachelor's degree in information technology, healthcare informatics, computer science, biomedical engineering, healthcare administration, or related field; equivalent relevant experience and training will be considered
- 5–7+ years of Imaging IT, PACS, enterprise imaging, or clinical applications experience
- Demonstrated experience supporting complex healthcare imaging environments
- Strong working knowledge of DICOM and HL7 , including practical troubleshooting of imaging and clinical interoperability workflows
- Familiarity with FHIR, IOCM, DICOMweb, and modern healthcare interoperability concepts
- Knowledge of DICOM networking, transfer syntaxes, SOP Classes, compression, query/retrieve, routing, modality worklists, and image lifecycle management
- Experience across multiple enterprise imaging technology areas
- Experience with application configuration, implementation, maintenance, upgrades, testing, troubleshooting, and production support
- Knowledge of ITIL, incident management, problem management, change management, and SDLC principles
- Experience troubleshooting Microsoft Windows systems and applications
- Ability to remotely administer and troubleshoot systems using technologies such as RDP, SSH, and VNC
- Working familiarity with Windows, Linux, and/or Unix environments
- Understanding of healthcare information security, privacy, access controls, and security best practices
- Strong problem solving and root cause analysis skills
- Ability to independently assess technical issues, develop solutions, test changes, and coordinate implementation
- Strong organizational skills with the ability to manage multiple priorities and projects
- Excellent written and verbal communication skills
- Ability to communicate technical concepts effectively to clinical, technical, operational, and executive audiences
- Strong interpersonal skills and ability to work collaboratively across multidisciplinary teams
- Self-directed and comfortable working in a dynamic consulting environment
- Periodic afterhours, weekend, and on-call responsibilities may be required based on operational needs, implementations, planned changes, and client support commitments
- This is a remote position with infrequent travel required based on project and client needs
- Certified Imaging Informatics Professional (CIIP) certification
- ARRT certification or prior clinical imaging experience
- Experience supporting large academic medical centers, integrated delivery networks, or multi-hospital healthcare organizations
- Experience with enterprise-scale PACS or enterprise imaging environments
- Experience with PACS, VNA, or archive migrations and associated validation, reconciliation, and exception management
- Experience with workflow orchestration and enterprise radiology worklists
- Experience integrating AI applications into clinical imaging workflows
- Experience with cloud-hosted or hybrid enterprise imaging environments
- Familiarity with Epic Radiant or other enterprise EHR/RIS platforms
- Experience working with major enterprise imaging vendors
- Healthcare IT consulting or professional services experience
- Experience creating technical architecture, workflow, testing, implementation, and operational documentation
- Experience participating in or leading major incident response, production outages, and change activities
Benefits
- This is a remote position with infrequent travel required based on project and client needs.
- The role provides the opportunity to expand your technical and consulting expertise across multiple healthcare environments while working alongside experienced imaging informatics professionals.
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