Note: The job is a remote job and is open to candidates in USA. Capital One is an industry leader in leveraging machine learning to enhance customer experiences. The role involves defining technical strategy for personalized product experiences, collaborating with cross-functional teams, and developing robust ML infrastructure to support real-time decision-making and personalization at scale.
Responsibilities
- Define and drive technical strategy and roadmap for our Personalization Platform that powers real-time, personalized product experiences and multi-channel targeted user messaging across all Capital One products and services
- Partner cross-functionally with Product, Data science, Cloud infrastructure, and Machine learning platform teams to align on and co-develop the advanced recommendation systems and algorithms serving our Capital One users
- Develop and maintain a flexible, scalable rules engine to enable business-driven personalization logic, allowing dynamic configuration of user segmentation, targeting rules, and real-time decisioning while integrating seamlessly with ML-driven recommendations
- Design, build and maintain robust ML infrastructure and pipelines to support end-to-end workflows including feature extraction, model training, testing, guardrails, model evaluation, deployment, and both real-time and batch inference - ensuring high performance, scalability, and reliability
- Architect low-latency, event-driven systems for enabling real-time dynamic personalization and decisioning based on streaming data, user behavior, and contextual signals
- Drive the evolution of MLOps practices by building automated metrics-backed deployment workflows, integration validation and testing systems, and scalable monitoring & observability
- Invent and introduce state-of-the-art LLM optimization techniques to improve the performance — scalability, cost, latency, throughput — of large scale production AI systems
- Leverage a broad stack of Open Source and SaaS AI technologies such as AWS Ultraclusters, Huggingface, VectorDBs, Nemo Guardrails, PyTorch, and more
- Provide organizational technical leadership to influence architecture, engineering standards, cross-team strategies, mentoring engineers and driving organization wide platform innovation
Skills
- Bachelor's degree
- At least 10 years of experience designing and building data-intensive solutions using distributed computing
- At least 7 years of experience programming in C, C++, Python, or Scala
- At least 4 years of experience with the full ML development lifecycle using modern technology in a business critical setting
- 8+ years of experience deploying scalable, responsible AI solutions on major cloud platforms (AWS, GCP, Azure); Master's or PhD in Computer Science or a relevant technical field
- 5+ years of proven expertise in designing, implementing and scaling personalization platform and recommendation systems serving one or more areas of Feed Personalization/Ads Ranking/Targeted Marketing Messaging
- 5+ years of strong proficiency in Python, Java, C++, or Golang; hands-on experience with ML frameworks (PyTorch, TensorFlow) and orchestration tools (Databricks, Airflow, Kubeflow)
- 5+ years of experience developing and applying state-of-the-art techniques for optimizing training and inference systems to improve hardware utilization, latency, throughput, and cost
- 5+ years of deep expertise in cloud-native engineering, containerization (Docker, Kubernetes), and automated CI/CD deployment
- Passion for staying on top of the latest AI research and AI systems, and judiciously apply novel techniques in production
- Excellent communication and presentation skills, with the ability to articulate complex AI concepts to peers
- Proven leadership in driving platform strategy, fostering cross-functional collaboration, and influencing technical direction across the company
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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