Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is seeking a Default Claims Quality Assurance Analyst to join their team. The role involves reviewing and reconciling default claims for accuracy, ensuring compliance with company policies and regulations, and performing internal quality assurance of claim documents.
Responsibilities
- Review all FHA, VA, PMI, USDA, FNMA, and FHLMC claims within the investor/insurer timeframes for accuracy
- Validate that all expenses within the system have been reconciled and claimed in accordance to agency requirements
- Identifies errors from the QA claim review and ensures corrections have been completed before submitting the claim for reimbursement
- Document Mortgage platform with appropriate process tracking
- Escalate trends or issues identified from the QA of the claim form
- Verify taxes and insurance maintained and paid timely and cancelled/endorsed according to investor/insurer guidelines
- Ensure company/procedures around the curtailment of interest or advances are followed and enforced
- Responsible for internal quality assurance of all departmental claim documents
- Complete monthly audits assigned
- Moderate knowledge of default claims processes for insurers and investors
- Understanding of the default servicing process, to include foreclosure, Bankruptcy, Loss Mitigation and Claims process
- Moderate understanding of Agency and investor guidelines
- Strong interpersonal skills with a focus on teamwork and quality on loan evaluation
- Excellent written and oral communication, organizational and time management skills
- Ability to communicate effectively with all levels of staff and management both internally and externally
- Ability to manage work in order to meet strict deadlines
- Ability to handle multiple tasks under pressure and changing priorities
Skills
- High School diploma required
- One (1) or more years' mortgage servicing default experience, or QA/QC experience in another line of business, or College Graduate
- Able to work M-TH 7-5 and Friday 7:30-11:30 plus overtime as needed
- Moderate knowledge of default claims processes for insurers and investors
- Understanding of the default servicing process, to include foreclosure, Bankruptcy, Loss Mitigation and Claims process
- Moderate understanding of Agency and investor guidelines
- Strong interpersonal skills with a focus on teamwork and quality on loan evaluation
- Excellent written and oral communication, organizational and time management skills
- Ability to communicate effectively with all levels of staff and management both internally and externally
- Ability to manage work in order to meet strict deadlines
- Ability to handle multiple tasks under pressure and changing priorities
- Some college preferred
Benefits
- Come join our amazing team and work remote from home!
- Comprehensive healthcare plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company Overview