Note: The job is a remote job and is open to candidates in USA. Skillsoft empowers organizations and learners to turn continuous change into growth through skills management and learning solutions. The Sr. Director, Renewals Operations will co-lead the design and operation of an integrated commercial function, redesign end-to-end commercial processes, and drive improvements in pricing, discounting, deal management, and productivity. The role will also build and lead the function’s team while partnering with Sales, Legal, and Finance.
Responsibilities
- Serve as the future operator of an integrated commercial function unifying pricing, deal desk, contract negotiation, and adjacent capabilities, governing price and discount on a ~$250M Enterprise ARR base
- Co-manage future-state design of the function and end-to-end commercial process redesign
- Integrating today's fragmented pricing, deal desk, contracts, and RFP resources into one function
- Redesign commercial processes for speed and productivity with AI as a radical enabler
- Define enabling systems requirements across CPQ, approval workflows, and contract lifecycle
- Responsible for driving measurable ARR and productivity improvement through stronger pricing, discounting, and deal management by owning commercial policy, approval frameworks, and exceptions
- Lead with an AI-first mindset. Use data, automation, and tooling, including Claude, to optimize the commercial processes, monitor KPIs, and continuously raise the bar on performance
- Build and lead the function's team; partner and collaborate at the executive level with Sales, Legal, and Finance
Skills
- 12+ years of experience running a SaaS/PaaS integrated commercial operations organization with a Bachelor's degree or equivalent experience
- 6+ years leading teams that own deal desk, pricing, or discount governance at scale
- Experience managing pricing and discount governance at scale, as well as commercial policy design
- Process redesign expertise with an AI/automation-forward orientation
- Strong analytical command of deal, discount, and margin economics
- Executive presence and cross-functional authority across Sales, Legal, and Finance
- Location Preference: Boston, MA or East Coast with the ability to travel up to 20%
- MBA or Advanced Degree in a quantitative or business field
- Industry-specific experience in learning technology or enterprise SaaS MBA or Advanced Degree in Finance
Benefits
- Medical
- Dental
- Vision
- Paid time off
Company Overview
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