Note: The job is a remote job and is open to candidates in USA. TaskUs provides outsourced digital services and next-generation customer experience for fast-growing technology companies. The Senior Director Localization (Learning and Operations) will adapt U.S. training materials, knowledge bases, and operational playbooks for international markets while ensuring regulatory and cultural alignment. The role partners with global product teams, U.S. operations, and local experts to deliver compliant, effective, and localized learning experiences.
Responsibilities
- Content Adaptation & Localization: Audit US based training materials, IKBs, and playbooks. Balance content reuse with necessary redesign to ensure materials are culturally relevant and accurate for local road infrastructure, signage, and driving behaviors
- Regulatory Alignment: Partner with geo-specific Master Driving Instructors to ensure all procedures and training scenarios strictly adhere to local highway codes, traffic laws, and regional safety mandates
- Collaborative Redlining: Translate expert feedback and redlines into clear, actionable updates within our content management systems
- Cross-Functional Liaison: Act as the strategic bridge between global product teams, U.S.-based operations, and local in-country experts. Facilitate a frictionless, accelerated review and approval cycle
- Assessment & Optimization: Develop localized assessments targeting region-specific road risks and ensure all learning tools are optimized for local language, iconography, and usability
Skills
- 5+ years in Learning Experience Design, Technical Writing, or Localization/Translation QA, preferably within a highly regulated or technical field (e.g., AV, Automotive, Logistics)
- Proven ability to manage multiple content streams, hit aggressive launch timelines, and adapt rapidly to changing regulatory requirements
- Elite editorial skills; ability to refine documentation for absolute linguistic clarity and technical accuracy
- Excellent interpersonal skills with the ability to bridge operational gaps between global teams and local stakeholders
- Proficiency with collaborative editing platforms, Google Workspace, and content management systems
- Deep understanding of the regulatory landscape for the target region (e.g., EU road safety standards)
- Experience in a high-growth startup environment, particularly in supporting international market entry
- Familiarity with translation workflows and managing bilingual documentation lifecycles
Benefits
- Competitive industry salaries and comprehensive benefits packages
- Employee well-being support through Total Rewards, Wellness, HR, and Diversity departments
- Inclusive environment and positive impact on the community
- Internal mobility and professional growth at all stages of an employee's career within TaskUs
Company Overview