Note: The job is a remote job and is open to candidates in USA. McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. They are seeking a Senior Customer Success Manager to manage and grow a portfolio of strategic eCommerce accounts, driving profitable revenue growth and optimizing digital channel performance.
Responsibilities
- Manage a portfolio of strategic eCommerce customers, including Pureplay and Marketplace Reseller accounts, with accountability for revenue growth, retention, and customer satisfaction
- Develop and execute account strategies that align customer priorities with business objectives
- Drive profitable growth through account expansion, strategic initiatives, and opportunity identification
- Monitor business performance, analyze data and trends, and provide actionable recommendations that improve customer outcomes and business results
- Lead Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level customer discussions
- Build and maintain trusted relationships with senior customer stakeholders and decision makers
- Partner cross-functionally with Pricing, Operations, Inventory, IT, Customer Service, and other teams to ensure successful execution and issue resolution
- Lead complex customer initiatives and influence decisions across multiple stakeholders and business functions
- Identify risks proactively and develop mitigation plans to protect revenue, customer satisfaction, and long-term growth
Skills
- Degree or equivalent experience
- Typically requires 7+ years of relevant experience in Customer Success, Account Management, Client Management, Strategic Partnerships, Sales, or related commercial roles
- Experience managing large, complex, or strategic customer accounts
- Experience developing customer growth strategies and driving business results
- Experience presenting recommendations, performance insights, and business updates to customer stakeholders
- Strong analytical and financial acumen with experience evaluating revenue performance and business trends
- Ability to partner effectively across multiple departments to achieve customer and business objectives
- Experience supporting eCommerce, digital commerce, online retail, marketplace, or B2B2C business models
- Healthcare, healthcare technology, medical distribution, retail, consumer products, SaaS, or supply chain experience
- Experience leading executive business reviews and customer growth planning
- Salesforce, CRM, business intelligence, or analytics platform experience
- Experience managing high-value customer portfolios and strategic enterprise accounts
- Demonstrated success driving customer retention, account expansion, upsell, cross-sell, and long-term partnership growth
- Executive presence with the ability to influence senior stakeholders
Benefits
- Competitive compensation package at McKesson as part of our Total Rewards
- Annual bonus or long-term incentive opportunities may be offered
- Travel approximately 25% for customer meetings, business reviews, and internal collaboration
- Work at a computer for extended periods and participate in virtual and in-person meetings
Company Overview