Note: The job is a remote job and is open to candidates in USA. Numerator is a company that focuses on providing data-driven solutions, and they are seeking a Senior Customer Success Manager to own post-onboarding customer relationships for enterprise clients. The role involves partnering with various stakeholders to understand business objectives, leading strategic customer conversations, and ensuring a seamless enterprise customer experience.
Responsibilities
- Serve as a trusted advisor to enterprise customers, helping them achieve strategic goals and maximize value from Numerator
- Build deep customer relationships and develop a strong understanding of their business, priorities, and opportunities
- Lead executive business reviews and strategic conversations that drive adoption, engagement, and measurable outcomes
- Proactively monitor customer health, identify risks and opportunities, and develop plans that support long-term success and retention
- Demonstrate and communicate customer impact through success stories, ROI, and strategic recommendations that deepen value
- Partner cross-functionally with Sales, Product, Support, and other teams to deliver an exceptional customer experience and drive growth
- Act as the voice of the customer, sharing insights, best practices, and feedback to influence strategy and improve the customer journey
Skills
- Bachelor's degree or 1 or more years relevant experience
- Skilled at developing relationships with clients to become a trusted and value-added business partner
- Excellent oral and written communication skills
- Strong presentation skills, particularly with customers or prospects present
- Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to derive results from insights
- Proven track record of delivering high-quality results in a timely manner
- Master's degree
- Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles, or experience as a service provider to these functions
- Understanding of both syndicated and household panel data (Nielsen and/or IRI)
- Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries (e.g., Nielsen, IRI, NPD, Dunnhumby)
- Working knowledge of Business Intelligence software such as Microstrategy, Tableau, QlikView, or Business Objects
Benefits
- Volunteer time off and charitable donation matching.
- Strong support for career growth, including mentor-ship programs, leadership training, access to conferences and employee resource groups.
- Great benefits package including health/vision/dental.
- Personal Spending Account.
- Unlimited PTO.
- Flexible schedule.
- 401k matching.
- Travel reimbursement and more.
- An inclusive and collaborative company culture - we work in an open environment while working together to get things done, and adapt to the changing needs as they come.
- Market competitive total compensation package.
Company Overview